Aina Ester Aspe

AINA ESTER ASPE Virtual Assistant PROFESSIONAL EXPERIENCE UNITED LABORATORIES, INC. Professional Service Representative PROFILE With over a decade of experience in sales, marketing, and customer service, I bring a proven track record of achieving sales targets and establishing long-term relationships with clients. While currently Implemented marketing strategies tailored to doctors and hospital accounts, resulting in achieving 100% or more annual sales and business growth. Met and exceeded sales and prescription targets through targeted promotional strategies for the company’s full portfolio of products. Managed territory performance by analyzing sales data, competitor activities, and market trends to identify opportunities. Built strong relationships with healthcare professionals to sustain brand equity and achieve consistent sales results. Delivered impactful product presentations to clients, enhancing product knowledge and driving purchase decisions. Collaborated effectively with both internal and external stakeholders to drive success and maintain positive relationships. enjoying my role as a GLOBAL CONNECT E-SOLUTIONS stay-at-home mom, I QUALITY ASSURANCE SPECIALIST am eager to return to a professional setting where I can contribute to your team with my expertise. My Christian values of integrity and diligence guide my work, and I am committed to making meaningful contributions to any organization. I specialize in resourcefulness, leadership, and fostering positive business growth through effective communication and strategy. APP SAVVY Jan 5, 2009- Nov 27, 2020 Mar. 1, 2008- May 26, 2008 Monitored and evaluated customer calls to ensure adherence to quality standards, providing constructive feedback to agents. Conducted one-on-one coaching with agents to improve performance and implemented corrective actions where necessary. Led calibration sessions with clients and agents to ensure alignment with account updates and quality benchmarks. Human Resource Recruitment Asst. Nov. 15, 2007-Feb. 29, 2008 Screened applicants, administered pre-employment tests, and recommended candidates to the hiring department. Enhanced the HR database and assisted in sourcing activities such as job fairs and symposiums. Developed testing materials and improved the hiring process to increase sourcing efficiency by 30%. PEOPLE SUPPORT INC. (AKA AEGIS PEOPLESUPPORT) CSR (Travel Specialist) June 7, 2007-Nov.14, 2007 Provided exceptional customer service by assisting clients with travel bookings, including flights, hotels, car reservations and even events and activities. Maintained clear and effective communication with customers, offering personalized solutions based on their needs. Promoted teamwork and supported the achievement of team success through active participation in call center activities. NEW DAY RECOVERY CENTER Addiction Counselor MY CONTACT Evaluated and interpreted psychological test results for patients, conducting one-on-one counseling sessions. Led lectures and therapy sessions for patients and families, ensuring comprehensive support for recovery. Supervised psychology interns, providing mentorship and guidance in the Addiction Program Department. (- EDUCATION - HOLY CROSS of DAVAO COLLEGE Davao City, Davao del Sur, Philippines Aug. 10, 2005- Mar. 10, 2007 Bachelor of Science in Psychology -