Aimee Vania Gregorio

AIMEE VANIA S. GREGORIO Blk 10 Lot 9 Orchids St. Antipolo Hills Subd. Antipolo City Mobile: - Email:-- SUMMARY OF QUALIFICATIONS A natural born leader coming from a family of educators and church leaders An effective communicator with continuous experience in hosting events and delivering speeches Has numerous years of teaching experience in the academe and strong background in customer service because of exposure in the call center industry A certified fast learner, being able to excel in different industries, proven by the various awards received at work PROFESSIONAL EXPERIENCE goFLUENT Philippines, Inc. Corporate English Trainer (August 2015-present) Audits lesson reports of the Online English Teachers Prepares action plans on how to improve client experience Prepares materials for up skills training of the teachers Gives coaching and feedback to the teachers Conducts demo teaching with aspiring teachers Facilitates training to new hires ADP Philippines Teledata Payroll Analyst (July 2014-July 2015) Inputs accurate payroll information for small businesses in the US Resolves minor payroll disputes through investigation and follow-up with other departments Does manual computation of their taxes if necessary Endorses to Client Services Team or Retirement Team for other concerns Top Performer in Client Experience for 2014 for being given a perfect score by the clients who answered the survey Sitel Philippines Multi-Skilled Representative (May 2012-March 2014) Chosen to be part of a pioneer group trained to become multi-skilled after a year of employment Answers inquiries from customers and clients from the US over the phone and through email Does basic troubleshooting on mobile phones Resolves customer complaints and issues related to their mobile plan and subscription Consistently hitting the metrics Morning Dew Montessori Production Manager/High School English Teacher (May 2011-April 2012) Oversees the schoolwide play “Sound of Music”, delegating tasks to the Director, Stage Manager, etc. Facilitates classroom teaching of high school students Handles an advisory class Manages the school newspaper Coaches students competing in essay writing, declamation and impromptu speaking APAC Customer Services Assistant Team Leader (February 2008-March 2011) Promoted as an Assistant Team Leader immediately after regularization Answers inquiries from customers and clients from the US over the phone and through email regarding their newspaper subscription Takes escalated calls from agents for complicated concerns Prepares End of Day reports, monthly and quarterly statistics Audits calls of agents remotely or side-by-side and grades them accordingly Harris Memorial College High School Teacher (May 2002-April 2006) Facilitates classroom teaching of high school students for English, World History and Economics Handles an advisory class Co-manages the school newspaper Coaches students competing in essay writing, declamation and impromptu speaking Head of the Theater Arts Club, being able to produce three major school plays EDUCATIONAL BACKGROUND Philippine Normal University (2008) Taft, Manila Master of Arts in Teaching English Language Arts (MAT-ELA) Harris Memorial College (2002) Taytay, Rizal Bachelor in Secondary Education major in History (BSED) LICENSES OBTAINED Licensure Examination for Teacher (LET)2002 Series 63 State Law Examination2015 Series 7 General Securities Examination2015 OTHER AFFILIATIONS Light Center Praise and Worship Leader Youth Leader Youth for Christ in Antipolo Volunteer Secretary for 6 years Seventh Joy Events Management Events Host Co-manager SKILLS AND INTERESTS Computer Skills (Word, Excel, PowerPoint) Hosting Composing Poems and Songs General Securities (Stocks, Bonds, Mutual Funds, etc.) Mountain Climbing and Running Performing Arts (Singing, Dancing and Acting)