AIMEE JESSICA B. CLEMENTE
Block 90 Lot 5 Neopolitan I B Villa Vienna Subd.
Brgy. Greater Lagro Quezon City.
Contact nos-
Email Address:-CAREER OBJECTIVE
To start a career in customer service that will allow me to fully contribute and
enhance my skills and knowledge. A challenging task where my knowledge,and
inter-personal skills will serve basis of my contributions to the organizations.
PROFESSIONAL BACKGROUND
YML Group
Financial Assistant
April 2018- Present
• Process mortgage applications from lodgement to settlement through
Mercury 5.
• Answering incoming mortgage enquiries through Virtual Phones.
• Data Entry and processing of loan in accordance with client workflow,
operational process and procedures through Apply Online.
• Follow up cont with broker and/ or customer via phone and
email,collection and collation of supporting documents etc.
• Liaison with funders, solicitors etc as required.
MEZY
Loan Processing Officer
November 2017- March 2018
• Helping customer with their payday advance application.
• Performing initial appraisal of potential borrowers by thoroughly
examining their applications.
• Help qualified applicants obtain loans in a timely manner and protect
our organization’s credibility.
• Ensuring customer satisfaction by providing reliable and accurate
information.
CONCENTRIX
Customer Service Representative/ Quality Assurance Apprentice
October 2015- October 2017
• Ensuring customer satisfaction by providing reliable and accurate
information.
• Resolves customer request questions and complaints.
• Helping customer with loan and mortgage applications.
• Assisting customer for additional banking services.
• Ensuring consultants are interacting with clients in ways that a serve
business’s best interest
• Monitor calls to measure performance and help implement the business’s
strategic objectives.
CONCENTRIX (Formerly IBM)
Customer Service Representative for Westpac Bank
April 2012- July 2015
• Ensuring customer satisfaction by providing reliable and accurate
informations.
• Resolves customers request, questions and complaints.
• Helping customers with loan and mortgage application.
• Assisting customer for additional banking services.
COACH INTERNATIONAL BUSINESS SIMPLIFICATION
Business Developer Specialist
April 2011- August 2011
• Responsible for engaging the lead by introducing them to the goods
and/or services of the company.
• Set up a call or meeting between the potential customer and a member of
the board.
• Documenting and providing all information necessary for an
appointment to occur.
EDUCATIONAL BACKGROUND
COLLEGE: City College of Manila
BS Physical Therapy-
PERSONAL INFORMATION
Age: 26
Birth date: August 16, 1991
Status: Married
Sex: Female
Citizenship: Filipino
CHARACTER REFERENCES
• Immanuel Florencio
Team Leader
Concentrix (IBM-
• Breezy Gae Sin
Subject Matter Expert/Admin
Concentrix (IBM-
• Michaela Acaylar
Team Leader
Concetrix (IBM-
• Leda Ocampo
Team Leader
MEZY-
