Ailyn Concha

I am an aspiring Virtual Assistant with over 2 years of call center experience specializing in ACA/Medicare and Debt Settlement campaigns. I have extensive experience handling inbound and outbound calls, assisting clients with inquiries, managing and updating leads in CRM systems, scheduling appointments, and following up with potential clients to help convert leads into successful deals. My skills include customer service, lead management, CRM data entry, appointment setting, email and client communication, and sales support. I am highly organized, detail-oriented, and skilled in maintaining accurate records while managing multiple tasks efficiently. With strong time management, problem-solving abilities, and a commitment to delivering excellent customer service, I aim to help businesses streamline operations, improve client relationships, and achieve consistent results.