Aileen Villaluna

AILEEN VILLALUNA ADMIN VIRTUAL ASSISTANT I am an Admin/Executive Virtual Assistant with more than 2 years of doing admin/executive assistant duties and 10 years of experience in customer service and efficiently and with utmost dedication and commitment to contribute to my employer’s business success. EXPERIENCE Admin Virtual Assistant Nov 2020-Oct 2022 Superdraft Australia - Gold Coast, Queensland, Australia Doing admin tasks assigned by the COO, CFO, and different heads of the department ensuring reliability; email management for admin and no reply emails; taking action on all project email related request from Sales Consultants and project support team at the earliest possible; recording and entering data needed in excel and the company's CRM for reports with at least 99% accuracy Accounting Officer July 2015- February 2021 Angemi Business Systems - Mandaluyong City, Philippines Local employment doing bookkeeping using MYOB; preparing financial reports; submitting of financial requirements for taxation; meeting deadlines ahead of time at least 2 days before Customer Service Rep. March 2012 - July 2015 Teletech Philippines - Telstra Australia Customer service back office email support to Telstra customers based in Australia; assisting in billing inquiries and processing orders, forms, applications, and requests; ensuring that all customers are given 100% satisfaction with a positive, empathetic and professional attitude without compromising company interests. Customer Service Rep. March 2008 - May 2011 KGB Philippines - 118118, United Kingdom Directory Assistance support to 118-118 based in the UK ensuring that all customers are given 100% accuracy in the telephone numbers they are looking for with a positive and professional attitude. PORTFOLIO -linkedin.com/in/aileenvillaluna Carmona,Cavite,Philippines 4116 SOFT SKILLS Customer Service 98% Time Management 99% Communication Skills 96% Reliability 100% Attention to Detail 98% Accuracy 98% CORE COMPETENCIES Admin Assistance 97% Email Management 95% 98% Data Entry Product Listing- FB, Amazon,Ebay) Product Research bit.ly/AVVirtualAssistance https://bit.ly/SweetCuddly https://www.facebook.com/KobheaShoparadise https://www.ebay.ph/usr/realsteal1029 Graphic Design Video Editing June 1993-April 1997 Bachelor Of Degree Graduated with a Bachelor's degree in Science major in Management with a 1.8 GPA. 75% 75% 80% 80% TOOL COMPETENCIES Google Suite EDUCATION University of the Philippines CONTACT Microsoft Office Canva Adobe Acrobat Adobe Photoshop Adobe Premier Pro 92% 92% 90% 90% 85% 85%