Aileen Buenaventura

Aileen Pangantihan Buenaventura Address: #45 Valero St. GatchalianSubd. Las Pinas City Mobile No:- Email Address:-- Professional Background: Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Resourceful with a strong background in customer service. Experienced English teacher with passion to teach, motivate and direct students while maintaining high levels of interest and achievement. Professional Background: Migo’s Reading Castle School – July 5, 2016 to November 2017 Position: Foreign English Teacher  Teach students how to read and pronounce English words correctly.  Make sure the students understand the book they read by explaining to them what they have read and teaching them the English words that they do not understand.  At the end of each class, I make the students do the quiz and a short report on what they have learned and understood about the book/lesson depending on what level I am teaching then I teach them the right way to do it and point out some corrections. Green Bean Learning Center – Suzhou Jiangsu China January 2015 – April 30, 2015 Position: Substitute Teacher  Taught classes for students ranging from 5 – 7 years in age. Demonstrated commitment to maintaining a friendly and happy environment for children which promotes their interests in learning and development.  Guided students through planned activities that demonstrated their ability to communicate with their classmates. Green Bean Learning Center – Suzhou Jiangsu China July 2015 – April 22, 2016 Position: Part – time Teacher  Write and implement lesson plans for 2nd to 4th grade students. Incorporate exciting and engaging activities that reinforce student participation and hands – on learning.  Conducted shared and guided readings which lead to classroom discussions (question and answer) regarding the material.  Completed assessments of students and individual testing as directed by the center. Howard Johnson Hotel and Suites – Suzhou Jiangsu, China September 4, 2015 – April 25, 2016 Position: Guests Service Manager  Attend to the day to day hotel management and transactions to ensure smooth operation.  Attend to the hotel’s VIP guests and make sure that their accommodation is well taken-cared of.  Write correspondence to the hotel’s guests who encounter problems with their rooms during their stay.    Conduct trainings and assessments to front desk and concierge staffs to strengthen their excellent customer service orientation. Facilitate the daily hand over huddles to turn over unfinished or unresolved guests issues to the next shift manager. Facilitated the daily short English training to make sure the staffs learns new English words every day. Shell Energy Company October 2006 – June 2015 Position: Global Customer Service Officer for Australia – Key Accounts  Serves as primary focal for Australia’s biggest mining accounts (Rio Tinto and Vale). Back up focal for Xstrata mining account.  Handles end to end issues from retrieving orders, troubleshooting errors and getting resolution for issues encountered from order to delivery to invoice.  Works like a one stop shop for customers as well as stakeholders, collaborating with each partner to ensure customer’s needs are met.  Ensure that all complaints and disputes are addressed and resolved.  Created EDI SPLM. Facilitated EDI training for the entire team and functions as EDI specialist.  Manages back orders, tracks shipments and stock transfers either from export or local deliveries.  Liaise with LSC and AM for accurate forecast of products. Ensures that urgent requirements are met.  Processed Lubricant and Fuel orders  Trained CSPs for Local Marine Fuel and Lube orders. Career Highlights: Awarded the Global CSP of the Year award for 2013. This award is given to the most outstanding employee for all Shell Operating Units. Criteria of which are:     To have the most improved account in all of Shell's Operating Units across the center. To have at least one project that has made a big difference in terms of ease of business transactions, improve Account Credit and collection of payments. To have the most number of commendations from business partners. To have the highest survey rating from attended customers. These surveys are sent through via customer's registered email address after each first transaction. Accomplishments:  Played an instrumental role in increasing customer satisfaction ratings index from 5% to 8.5% within one year as Customer Service account officer.  Improved customer retention in 1 year by 95% from the previous two years.  Collaborated with business partners to attain 100% order fulfillment in time and in full.  Decreased delivery status inquiry cases from an average case of 75 per day to 40 per day in a week to 15 cases per day in 3 weeks.