Aileen Buenaventura

I am action-oriented with a strong ability to communicate effectively with technology, executive, and business audiences. I am also resourceful with a strong background in customer service and an experienced English teacher with passion to teach, motivate and direct students while maintaining high levels of interest and achievement.
customer service professional for a global company. I am keen on details and I believe that doing the job right the first time minimizes if not eliminate the errors causing the problems in a job. I am hard-working and an enthusiastic learner.
Few of my accomplishments as a customer service professional in a global company are as follows:
•Played an instrumental role in increasing customer satisfaction ratings index from 5% to 8.5% within one year as Customer Service account officer.
•Improved customer retention in 1 year by 95% from the previous two years.
•Collaborated with business partners to attain 100% order fulfillment in time and in full.
•Decreased delivery status inquiry cases from an average case of 75 per day to 40 per day in a week to 15 cases per day in 3 weeks.
Because of these, I was awarded the Global CSP of the Year award for 2013.
This award is given to the most outstanding employee for all Shell Operating Units.

I am also an educator. I have been teaching English for two years now. I teach second graders students to high school students. I believe that learning doesn't stop hence I still yearn to learn more and share the knowledge as well.