Aiko A. Mesias

AIKO MESIAS Customer Service Representative CONTACT-m ABOUT Customer service takes a lot of patience in dealing with customer's needs as well as meeting clients expectations. I've been working for almost 4 years in Two Biggest - Josefina St., 4th Ave., Caloocan City Telco company in Australia and the United States of America. I've been handling complaints, resolved customer's issues, technical support and bill specialist. Multitasking plays a big role in my work and we make sure that everyday with do everything with quality. CORE COMPETENCIES Complaints Manager EDUCATION BACHELOR OF SCIENCE IN SECONDARY EDUCATION- Data encoder Technical Support Quality Control Billing Specialist Email Support Receptionist Data Analyst Market Reseacher Time Management EXPERIENCE Our Lady of Lourdes College, Valenzuela City, Philippines COMPUTER SKILLS MARKET RESEARCH INTERVIEWER Survey Sampling International (April 2014- Jan 2015) MS Word Calling customer to get their opinions about certain products for our client. We often MS Excel have a script and let them rate their experiences or how satisfied they are while using MS PowerPoint them. We also do political surveys. Simple Wed Design Market Reseach Social Media CUSTOMER SERVICE REPRESENTATIVE Ibex Global Inc. (Jan 2015- July 2015) SOCIAL Teleperformance Inc. (Dec 2015-present) Promoting products such as Fixed Internet and Landline, Mobile phone and etc. We https://www.facebook.c do billing explanations and technical support for technical concerns. We also process om/ketchy28 orders for customer's. We promote good quality service and meeting customer's @mrs.mesias need.