Aiko A. Mesias

Mother of two wonderful boys, future teacher/educator and a working mom.

For more than 4 years in BPO Industry I was assigned to different task such as:

• Market Research Interviewer
• Customer Service Representative
• Billing Specialist
• Case Manager
• Complaints Receptionist
• Data Analyst
• Technical Support
• Chat support
• Email support
• Credit Management
• Order Process Online

These task require skills:

1. I got 3P's all the time. Passion, Patience and Perseverance. I believe in the quote 'Find the job that you love and you'll never work for the rest of your life.
2. Well-versed in speaking and writing in English.
3. Since I am a graduate of a Vocational Course Information and Communication Technology, I find it easier to do multi-tasking in MS Word, MS Excel, MS PowerPoint Presentation.
4. Working in Telecommunication Company provides me the knowledge of handling objections and customer service and customer retention.
5. Time- Management and to work not just with quantity but also with quality. These two should go hand in hand.
6. High Stress- tolerance. I can work under pressure especially as a Complaints Manager where we don't only resolve issues but provide assurance to customers.

I can say that all these experiences and learning equipped me to do more than what is expected as an outcome. Competition is all around the corner and a lot of freelacer online. So what made me different? What I can do as your Virtual Assistant?

Here are the list of what I can do:

• I am dedicated and hard-working.
• I can work with minimal supervision.
• I work either ahead of time or on time.
• I am a fast- learner.
• I can do multi-tasking
• I work not only to earn for a leaving but also to learning.
• I never quit.