Aijil Mansarate

AIJIL MANSARATE CUSTOMER SERVICE | VIRTUAL ASSISTANT CONTACT --Westdale Tanza Cavite EDUCATION ABOUT ME With solid experience in customer service, I have successfully managed a diverse range of accounts. I am excited to apply my extensive skills in a virtual environment and am eager to embrace new challenges. This will allow me to continue my professional growth while making significant contributions to the team. EXPERIENCE BS Hospitality Management EULOGIO AMANG RODRIGUEZ INSTITUTE OF SCIENCE & TECHNOLOGY 2013 - 2015 SKILLS Customer Care Specialist 2022 - 2024 SuperCare Health Assisting customers during after hours by answering incoming calls and making outbound calls when required. Processing after hours orders for discharge patients and coordinating with On-call Technician & Respiratory Therapist regarding customers complaints about their DME’s. Excellent Communication Attention to Details Organization & Time Management Technical Proficiency Member Advocate / Supervisor Escalation Line 2019 - 2022 Alorica Philippines | United Healthcare Handling inbound and escalation calls, claims inquiry, prescription, and provide medical benefits. Files Verbal Grievances on behalf of members & submitting request for coverage determination such as Prior Authorization, quantity limit, and etc. Adaptability Customer Service Associate Email Management Calendar Management Proficient in Microsoft Office & Google Application Familiarity with: CRM, EMR/EHR Management, and etc. PHI & HIPAA Trained REFERENCE Available upon request. 2018 - 2019 TTEC PH | BlueCross BlueShield of CA Explaining various health insurance policies including coverage details, benefits, premiums, deductibles, and co pays. Collaborating with healthcare providers, healthcare facilities, clinics, and pharmacies, to ensure smooth claims processing while making sure pre-authorization is obtained if needed for medical procedures. Customer Service Representative 2017 - 2018 Alorica Teleservices | AMAZON Review and prioritize incoming customer issues, focusing specifically on escalated cases that require immediate attention and resolution. Collaborate with cross-functional teams, including customer service, shipping and technical support to identify and implement effective solution for complex customer problems