Ai Nguyen

AI NGUYEN THI DUY Business Analyst AI NGUYEN ▪Sex: Female▪ Nationality: Vietnamese ▪ Date of birth: Dec 12th, 1989 - CONTACT Mobile: - Email:- PROFESSIONAL SUMMARY Seasoned Senior Business Analyst with over 7 years of experience in IT project management, process optimization, and business analysis within the technology industry. Proven expertise in requirements gathering, functional specifications development, and successful project completion across diverse environments. Adept at stakeholder management, data analysis, and process architecture, with a strong foundation in Agile and Waterfall methodologies. Bilingual in English and Vietnamese, with exceptional communication and presentation skills. WORKING EXPERIENCE TITAN DMS Ltd. Senior Business Analyst       Jul 2020– Present Led development of Dealer Management Solutions (DMS), increasing efficiency and profitability. Managed multiple projects, ensuring successful delivery within Agile and Waterfall frameworks. Bridged communication between users and stakeholders, drafting comprehensive documentation. Recommended business practices and system improvements, contributing to process optimization. Developed project plans and allocated resources efficiently, adhering to architectural standards. Facilitated 'Go/No Go' decisions, upheld quality standards, and conducted extensive training. EPAM Systems Vietnam Company Limited Business Analyst     May 2017– May 2020 Developed global notification tools, documenting and managing requirements. Produced high-quality documentation, including business cases and process maps. Mentored team members, enhancing cross-functional collaboration in an Agile environment. Conducted enterprise analysis, aiding in senior stakeholder engagement and decision-making. Paltech Co Ltd. Business Analyst & Quality Control Specialist    May 2016– May 2017 Contributed to the development of a sports betting application, enhancing user engagement. Implemented test cases and managed system updates, focusing on quality and regulatory compliance. Ensured system integrity, aligning with human-centered design principles for product development. Cosatech Co Ltd. Business System Analyst    June 2013 – May 2016 Acted as a liaison for the Legacy project, recommending products and functions based on analysis. Created Business Requirement Specifications and Functional Designs, facilitating effective communication. Held discussions with U.S. partners, fostering senior business and technology stakeholder relationships. GATe Technology JSC Quality Control Specialist  August 2012 – June 2013 Participated in the development of an AUTOSAR (Automotive Open System Architecture) project, contributing to the advancement of microprocessor technology for autonomous vehicles. AI NGUYEN THI DUY     Business Analyst - Authored and executed comprehensive test cases, ensuring a rigorous assessment of software quality and functionality. Utilized Redmine for efficient bug reporting, driving effective and prompt issue resolution. Leveraged Reqtify for stack tracing, aiding in the identification and diagnosis of potential software problems. Executed automated testing using Q7, increasing testing efficiency and accuracy. ELCA Information Technology Ltd. Quality Control Specialist      August 2011 – August 2012 Contributed to the development and maintenance of diverse desktop and mobile applications used for ticketing (events, movies, tours, hotels) and managing various venues such as stadiums, cinemas, and hotels. Analyzed bugs based on requirements, specifications, and user feedback, contributing to efficient and effective issue resolution. Developed and executed test cases based on project requirements, conducting functional, regression, and performance testing to ensure application reliability and performance. Authored comprehensive test reports, providing key insights into application functionality and areas for improvement. Analyzed project requirements and suggested improvements, enhancing product functionality and user experience. EDUCATION Saigon University    - Bachelor of Science in Computer Science, Major in Information Technology – Software Engineering Average Grade: 7.82 Maintained annual scholarship. Built web application for IT faculty of Saigon University to manage courses and teachers. SKILLS    Requirement Gathering and Analysis Project Management and Agile Methodologies Process Mapping and Modeling   Understanding of Software Development Life Cycle (SDLC) Use Case and User Story Creation SOFT SKILLS       Communication Skills Critical Thinking Problem-Solving Skills Presentation Skills Leadership Abilities Adaptability     Collaboration and Teamwork Attention to Detail Ability to Operate in High-Pressure Situations Maintaining Knowledge of Emerging Technologies Highly Self-Motivated Confluence Jira Xray Balsamiq Microsoft offices (Word, Excel, PowerPoint)      Postman Microsoft Teams Connect Me OneLogin Remote Desktop  TOOLS      LANGUAGE   Vietnamese (Native) English (Fluent, IELTS 7.0, PTE 77)