Ahmed Shaban

Ahmed Shaban Santa Clara, California, United States-- linkedin.com/in/ahmed-shaban-5b672a25a Summary As an enthusiastic and dedicated professional with over 7 years of experience in customer service roles, I am passionate about creating exceptional customer experiences and fostering long-term relationships with clients. I excel in both remote and in-person environments, leveraging my strong communication, problem-solving, and multitasking skills to ensure customer satisfaction. Throughout my career, I have consistently demonstrated my ability to adapt to various customer needs, maintain composure under pressure, and resolve issues in a timely manner. I am proficient in CRM systems, ticketing systems, and office productivity tools, including Microsoft Office Suite and Google Workspace. I hold a Bachelor of Business Administration – BBA Marketing from California State University of Monterey Bay, which has provided me with a solid foundation in finding solutions and assisting clients of different aptitude. I am committed to continuous learning and professional growth, always seeking opportunities to expand my skill set and contribute positively to the organizations I work with. Feel free to connect with me for networking opportunities, collaboration, or to learn more about my experiences in the customer service industry. Experience Real Estate Agent Redfin May 2020 - Present (3 years 7 months) • Generated leads through marketing and other forms of lead generation software. • Managed my own schedule efficiently and successfully. • Client referrals and retention rates are always high. • Successfully managed and hosted open houses. Remote Customer Service Agent Amazon Feb 2021 - Oct 2023 (2 years 9 months) • Provided support to customers via phone, email, and live chat for a major e-commerce platform, handling inquiries related to order status, returns, and account issues. • Achieved a first contact resolution rate of 90%, consistently exceeding company expectations. • Utilized CRM and ticketing systems to document customer interactions and track resolutions. • Actively participated in remote team meetings, sharing best practices and collaborating on process improvements. Remote Sales Associate Ahmed Shaban - page 1 Etsy May 2016 - Jun 2018 (2 years 2 months) Assisted customers via phone and email with product information, selection, and purchasing for a sustainable living and eco-friendly e-commerce store. • Achieved a consistent record of meeting or exceeding sales targets by utilizing exceptional communication and interpersonal skills. • Collaborated with team members to address customer inquiries and handle order processing, returns, and exchanges. • Participated in regular remote team meetings and contributed ideas for improving store performance and customer satisfaction. Personal Banker Wells Fargo Jan 2014 - Jan 2016 (2 years 1 month) • Built strong relationships with customers, helping them with their financial needs and guiding them to the appropriate resources. • Regularly achieved sales targets and successfully upsold bank products and services. • Provided expert financial advice and customer service to a diverse range of clients. Sales Associate Best Buy Jan 2012 - Jan 2014 (2 years 1 month) • Provided exceptional customer service, assisting customers in finding products and answering inquiries. • Consistently met and exceeded sales targets through effective customer engagement. • Managed inventory and maintained organized, attractive product displays. Education California State University, Monterey Bay Bachelor of Business Administration - BBA, Marketing May 2013 - Jun 2016 West Valley College Associate's degree, Natural Sciences Jan 2011 - Mar 2012 Licenses & Certifications Real Estate Broker/Sales Agent - California Department of Real Estate Issued Jan 2022 - Expires Jan 2026 Skills Telephone Support • Contact Centers • Hospitality Industry • Executive Administrative Assistance • Microsoft Office • Marketing • Customer Experience • Finance • Operations Management • Retail Ahmed Shaban - page 2