Ahmed Abdelwahab

Ahmed Abdel Wahab EDUCATION Graduated with BSc Electrical Engineering & Minor in Computer Science Awarded Merit Scholarship -(- https://ae.linkedin.com/in/ahmedmohamedd AMERICAN UNIVERSITY OF SHARJAH (ABET-accredited curriculum) SKILLS ❖ Technical Skills: C++, CSS, Python, jQuery, HTML, JavaScript, SQL, MS Office (Word, Excel, PPT, Publisher) ❖ Project Management & Consulting Skills: Agile, Scrum, Kanban, Project Planning, Risk Management and Mitigation, CrossFunctional Team Leadership, Stakeholder Management, Requirements Gathering, Process Improvement, Jira, Confluence, Trello, Salesforce, Remedy, Zoho, Notion ❖ Financial Platforms: Checkout, Stripe, CyberSource, MIGS/MPGS, Way4, Base24 SUMMARY Highly adaptable and results-oriented engineer with a strong foundation in fintech and startup environments. Proven ability to analyze complex systems, drive strategic integrations, and lead cross-functional teams to implement innovative solutions. Expertise in enhancing system processes and improving efficiency. Eager to leverage technical acumen and project management skills to deliver impactful consulting services. EXPERIENCE May 2022 – Present INTEGRATIONS MANAGER Qlub UAE/Qatar/Bahrain *Qlub is an international startup developing an ultra-fast payment solution for consumers in restaurants, has raised $42 million in seed financing. • Led all end-to-end POS system integrations across UAE, Qatar, and Bahrain, analyzing diverse market operational requirements to develop and implement tailored deployment strategies. • Managed cross-functional teams across three regions, facilitating seamless communication and collaboration between product, engineering, operations, and client stakeholders to ensure successful project delivery. • Utilized Jira, Confluence, and Trello to manage integration roadmaps, meticulously document technical requirements, proactively track issue resolution, and optimize team collaboration workflows. • Monitored platform transactions in real-time, identifying critical anomalies and escalating high failure rates to relevant teams, contributing to the maintenance of a robust and reliable system. • Cultivated strong relationships with restaurant partners through effective communication and on-site/remote support, gathering valuable feedback to drive continuous improvement in integration processes and enhance client satisfaction. • Served as a crucial liaison between operational teams and the development team, effectively translating business needs into technical requirements, reporting critical bugs, proposing strategic improvements, and validating issue resolutions. • Led quality assurance testing for new releases and bug fixes related to both manual and automated integrations in the UAE and Saudi Arabia, ensuring adherence to high quality standards and minimizing post-deployment issues. • Drove regional expansion by identifying and successfully onboarding new restaurant partners, contributing to business development and market penetration strategies. • Conducted comprehensive training and onboarding for new technical and operational team members, standardizing knowledge transfer and accelerating their integration into project workflows. July 2021 – May 2022 E-COMMERCE ENGINEER NETWORK INTERNATIONAL UAE *Network International is a publicly listed payments company – the largest Acquirer in the UAE, the largest payments processor in the MENA region and a leading fintech across the entire Middle East and North and South Africa regions • Manage and coordinate all merchant inductions onto the company’s portal in English and Arabic • Entrusted with product configurations and merchant integrations including (i) NGenius, MPGS, and CyberSource, (ii) Whitelabelled Payment Gateways for banks, (iii) Payment Gateways and Processors for Amazon Payments Services and ServiceMe, (iv) Clients on platforms such as Shopify, Woo, and Magento • Single-Point-of-Contact for all Pay-By-Link product troubleshooting issues and in charge of forward-integration of online storefronts of merchants availing of PBL product • Cater to range of merchants including SMEs as well as government bodies and utilities agencies • Integrated a record number of merchants in November 2021 – more than any employee had achieved in a single day – within SLAs and without going overtime • Working knowledge and expertise of critical technology platforms including Remedy, Salesforce, and Jira (for creating and managing projects) as well as financial/ banking platforms such as Way4 and Base24 March 2020 – July 2021 LEAD QUALITY ASSURANCE ENGINEER ZBOONI UAE *Zbooni is an aggregator marketplace startup (est. valuation of $25 million as of 2021) that offers the latest, cutting-edge payments solutions to merchants and which established a footprint across the Middle East in a record 3 years • Conducted rigorous tests which detected bugs in the product features before they were deployed • Developed scripts documenting testing processes which continue to be used by the company • Explicated UI and Functionality errors I identified with the Development Team which had them fixed • Designed and conducted induction webinars on the app flow in Android and IOS; used the information to create intensive and extensive company training material including high-level technical knowledge • Designed (using HTML, CSS, and JavaScript) pages for the company website including interactive animation as a tool to explain the company’s product information, thus enhancing website experience • Based off client feedback, presented recommendations to senior management (i) fee structure for certain instant settlements, (ii) business recommendation to introduce QR-code features, (iii) product recommendation of API integrations, (iv) process recommendation to improve risk-assessments to help with customer retention. LANGUAGES HOBBIES Fluent: English, Arabic | Proficient: French | Learning: Spanish CrossFit Level 1 Trainer | REPs Level 2 Group Instructing Certification (Active IQ accredited) | Spartan Races: 1st place in 2020 Ras Al Khaimah, qualified for MENA Championship (cancelled due to COVID)