Ahiadorme Akua Gloria

GLORIA AKUA AHIADORME Accra, Ghana ⸻ PROFESSIONAL SUMMARY A disciplined, adaptable, and hardworking individual with good knowledge of people management gained from handling an office, employees, and their concerns. Possesses excellent organizational, decision-making, communication, and interpersonal skills. Seeking to enhance career growth through professional development and to equip myself within the hospitality industry. ⸻ WORK EXPERIENCE Giggles School, Community 16, Vivian Farm, Ghana Class Teacher | 2023 – 2025 • Research on various topics in each subject. • Plan and prepare all teaching and learning materials with class activities and classwork. • Prepare lesson notes for daily lessons. • Research and provide teaching aids for smooth lesson delivery. • Monitor learners’ daily class activities. • Assist learners in their studies. ⸻ My Metropolis I.T & Secretariat Centre, Tema, Ghana Office Assistant / Secretary | 2021 – 2023 • Welcomed visitors and handled incoming and outgoing correspondence. • Maintained files, records, office calendars, and schedules. • Performed data entry duties. • Ensured office cleanliness, safety, and proper organization. • Managed office supply inventory and ensured adequate stock levels. • Typed and edited documents; printed, scanned, and photocopied documents. • Performed general secretarial and office administration duties. ⸻ Palace Shopping Mall, Accra, Ghana Marketing Executive (Delivery) | 2020 – 2021 • Maintained a 100% client satisfaction rating and contributed to a 10% growth in annual revenue by working closely with the marketing and distribution team. • Provided prompt, consistent, and quality customer service. • Delivered selected items, products, and groceries to customers at designated locations. ⸻ Universal Multimedia (Ahotor FM), Accra, Ghana Front Desk Executive / Production Assistant | 2018 – 2020 • Welcomed guests and managed incoming and outgoing mail and packages. • Answered calls, scheduled meetings, and coordinated office activities. • Typed, printed, and distributed scripts. • Ran errands for directors and producers. • Relayed messages between team members to ensure smooth operations from start to finish. ⸻ EDUCATION University of Cape Coast (Distance) Bachelor of Commerce (Management) Currently Enrolled ⸻ GH Media School, Accra, Ghana Diploma in Journalism and Media Studies | 2017 – 2019 ⸻ Bright Senior High School, Akyem Kukurantumi, Ghana West Africa Senior Secondary Certificate Examination (WASSCE) | 2014 – 2015 ⸻ CORE SKILLS • Customer Support • Written and Verbal Communication • Email and Chat Support • Data Entry and Record Keeping • Time Management • Problem Solving • Microsoft Word • Microsoft Excel (Basic) • Fluent in Local dialect (spoken and written), Ewe, and Asante Twi ⸻ REFERENCES Mrs. Patricia Amankwah Proprietress, Giggles School Phone: - Madam Josephine Amorfa Masley Administrator, Giggles School Phone: - Hayford Kwame Attah Manager, My Metropolis I.T & Secretariat Centre Email:-Phone: - Mr. Keyrous Johnny Marketing Manager/Supervisor, Palace Mall Email:-Phone: -