Agwu Monica | Freelancer Resume

Monica Agwu Virtual Assistant Professional Summary Highly organized Virtual Assistant with over 4 years of experience supporting daily operations, managing schedules, and handling communications. Skilled in CRM systems, project management, and collaboration tools, ensuring smooth workflows and reliable support. Detail-oriented, dependable, and committed to helping clients stay efficient and achieve their goals. Core Skills ● ● ● ● ● ● ● ● ● ● ● ● Administrative & Executive Support Calendar Management Email Management Client Communications Invoicing & Accounts Receivable (A/R) Workflow & Process Improvement Travel Arrangements Online Events and Meetings Planning and Scheduling CRM & Project Management Tools File & Document Management Remote Team Coordination SOP Development & Process Documentation Work Experience Virtual Assistant Beacon Realty Investments – Remote (US) Dec 2024 – Aug 2025 ● Provided comprehensive administrative and operational support to a US-based real estate company. ● Managed executive inboxes, client communications, and property records. ● Designed and implemented workflow automations with Zapier to improve lead management and client follow-ups. ● Oversaw short- and mid-term rental operations on Airbnb, VRBO, Furnished Finder, and Innago. ● Handled invoicing, financial transactions, and payment follow-ups. ● Managed real estate data using REI Reply and Investment Dominator to support executive decision-making. Administrative Assistant Brainiac Group Ltd – Remote (UK) Oct 2024 – Nov 2024 ● Supported operations through file management, invoicing, and scheduling. ● Managed email campaigns and client communications. ● Assisted with CRM recordkeeping to maintain accurate client data. ● Conducted lead generation and business opportunity research. ● Coordinated staff schedules to improve efficiency. Project Manager Nique Productions – On-site (Nigeria) Jul 2019 – Aug 2024 ● Directed multiple projects, ensuring on-time delivery within budget and scope. ● Acted as primary liaison between executives, clients, and teams. ● Prepared project reports, documentation, and meeting notes. ● Delegated tasks, tracked progress, and followed up on deliverables. ● Identified workflow improvements, boosting efficiency by 20%. ● Used Airtable and Trello to manage timelines and automate tasks. ● Maintained strong client relationships, achieving 95% satisfaction rate. Technical Tools TaxDome | Airtable | Innago | Trello | ClickUp | Notion | Slack | Microsoft Teams | Email | Outlook | Canva | Google Workspace | Zapier | Make.com | Chat GPT | Gemini AI | Claude AI Certifications and Trainings ● ● ● ● ● ● ● Alison - Customer Service Skills Digital Witch - Customer Support & Virtual Assistant Alison - Administrative Assistant Training Dexa - Project Management (PM) Koka Academy - Airtable, Zapier and Make.com Linkedin Learning: Building Resilience Alison - Administrative Assistant Training