AGWU MONICA ONYENATURUCHI
Imo State, Nigeria
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Customer Support Representative
PROFESSIONAL SUMMARY
A problem-solving Customer Support Representative who assists customers in resolving issues,
answering questions and providing support related to company’s products and services, listens to
customers inquiries or complaints, provide information about products or services, assists with order
processing and returns, troubleshoots technical problems, manages and maintains customer records,
ensures a positive customer experience and satisfaction, follows company policies and procedures and
maintains a professional and courteous demeanor.
I play a vital role in building and maintaining positive customer relationships and significantly impact a
company’s reputation and customer loyalty ensuring the overall success of a business.
SKILLS
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Good communication
Problem solving
Attention to details
Customer service/support
Empathy
Teamwork
Customer relationship
Patient
Multitasking
Active listening
Technical proficiency
Professionalism
Conflict resolution
Adaptability
Time management
Positive attitude
Product knowledge
WORK EXPERIENCE
04/2021 to
Current
Customer Support
NIQUE PRODUCTIONS
➢ Handles customers inquiries, resolves issues and provides informations about the
company’s products and services
➢ Provides assistance to customers address their needs and ensures a positive
experience
➢ Helps in resolving issues, answers questions and guides customers through
various processes
➢ Engages with customers through social media platforms responding to questions,
comments, inquiries and concerns
➢ Analyzes customers data and feedbacks to identify trends, customer satisfaction
levels and areas that need improvement
➢ Retains existing customers by addressing their concerns, offers incentives and
ensures their full satisfaction with the products and services
➢ Maintains customers records and data
EDUCATION
Higher National Diploma: Urban and Regional Planning
Federal Polytechnic Nekede Owerri - Imo State
COURSES
Customer service foundation Customer Service: serving customers through chats and texts
Creating positive conversations with challenging customers
Building rapport with customers
Listening to customers
Customer service: handling abusive customers
Talking to customers
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