Agwu Monica

A problem-solving Customer Support Representative who assists customers in resolving issues, answering questions and providing support related to company’s products and services, listens to customers inquiries or complaints, provide information about products or services, assists with order processing and returns, troubleshoots technical problems, manages and maintains customer records, ensures a positive customer experience and satisfaction, follows company policies and procedures and maintains a professional and courteous demeanor.

I play a vital role in building and maintaining positive customer relationships and significantly impact a company’s reputation and customer loyalty ensuring the overall success of a business.