Agina Chinazaekpere Patience

Email Management Portfolio Presented by : Agina Patience Hello, Project Overview The client’s inbox had over 7,000 emails, including unread messages, delayed responses, and missed follow-ups. This caused confusion, overlooked tasks, and frustrated clients. My goal was to create a clean, organized email system to ensure no email is missed and all responses are timely. My Process Reviewed the entire inbox and identified categories of emails (urgent, pending, general inquiries, promotions). Created labels, folders, and filters to organize incoming emails. Set up email templates for recurring responses to save time. Scheduled follow-ups and reminders to ensure no email is left unattended. Monitored inbox daily and maintained clear status tracking for important emails. Reviewed the entire inbox and sorted emails into categories (urgent, pending, general inquiries, informational). Created labels/folders for easier organization and quick filtering. Set up filters to quickly find emails by priority, sender, or category. Scheduled follow-ups and reminders to ensure no email was left unattended. Deleted unnecessary or spam emails to maintain a clean inbox. Skills & Tools Used Inbox Decluttering & Organization: Successfully managed and organized 7,000+ emails. Email Prioritization & Tracking: Applied status labels (New, In Progress, Waiting on Customer, Resolved) and priority levels (Low, Medium, High, Urgent). Follow-Up Management: Created Next Follow-Up Date tracking to ensure timely responses. Internal Notes & Communication Summaries: Documented email interactions with clear next steps. Templates for Recurring Responses: Streamlined repetitive communications. Tools Used: Gmail, Outlook, Airtable (for tracking follow-ups), Canva (for portfolio presentation) Results & Achievements 7,000+ emails decluttered and organized into clear categories Response time reduced from 24 hours to under 2 hours 100% follow-ups sent on time Inbox now easy to navigate; client able to focus on priority tasks Let’s Work Together I help busy professionals and businesses streamline their email communication, stay organized, and never miss a follow-up. Send a message or invite me to your project