Agie Pawid

WORK EXPERIENCE

Artstream Hospitality Management Group Incorporated

Guest Service Agent-Front Office Team Leader,Le Monet Hotel

March 30,2016-January 25,2018

• Utilized the Opera System in managing guest transactions at a four-star rated hotel.
• Handled both individual and group bookings with proper coordination.
• Attended phone inquiries,ocular visits, and other guests' /customers needs.

Eurotel Hotel Baguio City

Front Office Staff-Front Desk,Eurotel Hotel

September 30 2015-March 30,2016

• Scheduled and coordinated appointments and travel arrangements.
• Maintained utmost discretion when dealing with sensitive topics.
• Greeted guests/customers.
• Answering phone calls
• Handling customer complaints.
• Multitasking

SKILLS

• Highly effective working independently
• Discreet,trustworthy and professional
• Adapt to constantly changing environments and priorities
• Meet deadlines and coordinate multiple projects with ease
• Ensure world class customer service
• Receptionist Duties(answering phone calls)
• Good Communication Skills
• Excellent customer relation skill
• Organizational skill and customer service-oriented
• Average proficiency in Micros Opera System
• Hard working and Reliable