Agatha Quartey

Agatha Quartey Accra, Ghana • - •-•  LinkedIn (https://www.linkedin.com/in/agatha-a-n-quartey-pmp-pgm- ) Virtual Project Management Assistant PROFESSIONAL SUMMARY An experienced and certified Project Management Professional, with dynamic hands-on expertise, in project scoping, planning, executing and monitoring using task scheduling, resource allocation and stakeholder engagements. A natural relationship builder, team oriented, results driven and customer focused individual, who has proactively executed various tasks and projects with over 90% success rates, whilst translating organizational visions into value-added goals, one project at a time. CORE SKILLS Google Workspace skills Project Management skills Communication skills Quality Assurance Client Relationship Management Team Management   Working with Data   Stakeholder Engagement Innovative Thinker Agile work skills Report development  Presentation skills Enables Diversity Monitoring and Evaluation Project Performance Monitoring Email and Calendar Management Problem Solving Skills PROFESSIONAL EXPERIENCE Scancom PLC, Accra, GhanaOctober 2022-present Quality Assurance Coordinator and Project Lead (Customer Experience) Influencing the 100 % execution of the 2024 Earned Value Analysis (EVA) iterations, for the Call Centre as a Service (CCAAS) project, within the allocated time, scope, and budget, for deployment in 2024. Project Lead for the 2024 Voice of the Customer (VOC) Integration Projects, for Digital, Enterprise Business, Channel Management (Sales) and General Services (Fleet) Departments 100% delivery of survey reports on customer feedback, every first working week of the new month. Ensured that activities for the Cloud based GeneSys Platform (CCAAS Project) is deployed 100% within the Project Scope, time and budget. Monitoring all project activities between the Platform vendor (Accenture) and the end user (Quality Assurance Department), are completed on time and within budget, to improve organizational productivity. 100% deployment was achieved in September 2023. Scancom PLC, Accra, GhanaOctober 2021-August 2022 Project BOOST Coordinator (Stakeholder Engagement, Adoption, Training and Communication) Assisted the Enterprise Portfolio Management Office (EPMO) with the planning and coordination of project activities, resources, equipment, and information relating to Business Adoption, Stakeholder Engagement, Training and Communications. Aided the project in data collection activities and ensured effective 100% stakeholder participation. Managed different stream project teams and regularly maintained at least 80% stakeholder satisfaction feedback rating through evaluation surveys. Ensured that the Project Learning Path Modules met the 80% target mark by July 2022. Served as a change agent to drive the project delivery by periodic communication, with selected adoption and change agents on the project. This assisted in staff adaptation and readiness to use the new platform, in four months. EDUCATION PROJECT MANAGEMENT INSTITUTE: STEP UP BUSINESS SCHOOL, LEGON -), Accra Ghana Project Management Professional Certification (PMP) ASSAM DON BOSCO UNIVERSITY -) Post Graduate Diploma in Management (Distance Learning Option) AMERICAN INSTITUTE OF BUSINESS STUDIES (2009) Marketing Management Certification (Distance Learning Option) UNIVERSITY OF GHANA, LEGON -)Accra Ghana Second Class Upper, Bachelor of Science (Biochemistry and Nutrition) CERTIFICATIONS & OTHER Project Management Professional Certification (PMP) English (Advanced), French(Beginner),Native Languages: Twi (Advance)and Ga(Intermediate) Volunteering Activities Volunteer: Data Privacy and Third- Party Risk Assessments (February 2024-present) Team member: Project Management Committee; EYA Foundation for African Leaders Leaders(September 2022-present) Past Volunteer for Outreach; Private Institutions (Project Management Institute Ghana Chapter) October 2022-May 2024) Client Relations C.E.P.E Culture Committee Member (March 2023-March 2024) Yello Care Employee Volunteer Program, Planning Committee Member (May-June2023) Guest Panel Speaker; Nalike Africa Youth Dialogue ( May 2024) Special Project Cofounder and Executive Lead; Here to Bless Foundation: Supporting the United Nations Sustainable Development Goal (SDGs) #2 and #3 for the Needy in some selected communities in Ghana.