Agatha Quartey

Hello ! Are you busy with many projects and you seem to be drowning with work? You are at the right place because I am here, to assist you.

• I am an experienced and certified project management professional working on various tasks and projects in the past 5 years, after working in the customer support/care field for 15 years.
• I have acquired expertise, in project scoping, planning, executing and monitoring using task scheduling, resource allocation and stakeholder engagements.
• I serve as a change agent to drive the project delivery by periodic communication, with selected adoption and change agents on the project. This skill I use, to assist staff adapt and show readiness to use new work platforms.
• In my previous role in customer support, specifically in the quality assurance field, I proactively executed various customer retention tasks with over 90% success rates.
• I organized quarterly stakeholder engagements to offer workable solutions, to identify gaps in service delivery, leading to a 10% decrease in customer complaints and 25% increase in First Call Resolution of these complaints.

I am delighted to work with you, coordinating all projects, customer support and administrative work. Whilst making your business dreams and visions, a reality, one milestone at a time.