Chinwuba Afoma-
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Nigeria
Professional Summary
Customer-oriented professional with a strong foundation in data analysis and project
management, offering 3 years of experience in ensuring customer satisfaction and delivering
results. Adept at using analytical skills to understand customer needs and provide effective
solutions. Possesses excellent communication and problem-solving abilities, with a track record
of effectively managing complex tasks and fostering positive customer relationships. Thrives in a
fast-paced environment and remains committed to continuous learning and growth.
Professional Experience
Nigeria Social Insurance Trust Fund,
09/2022 – 10/2023 | Nigeria
Administrative Officer
Coordinated and managed daily administrative tasks, including but not limited to scheduling,
correspondence, and document management.
Maintained and organized office files, records, and databases, ensuring easy accessibility
and retrieval of information.
Facilitated effective communication between different departments, improving overall
workflow and collaboration.
Developed and implemented efficient office procedures to enhance productivity and
streamline operations.
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Fomaas Cakes and Events,
04/2019 – 09/2022 | Nigeria
Customer Service Representative
Provided exceptional customer service, achieving a 95% customer satisfaction rate and
fostering long-term client relationships.
Utilized analytical skills to understand customer preferences, resulting in a 10% increase in
customer retention.
Effectively resolved customer inquiries, ensuring a positive customer experience.
Leveraged strong communication skills to convey complex information to customers in a clear
and understandable manner.
Contributed to the development of customer service best practices, enhancing service quality.
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Skills
Customer Service
CRM System
Data Analysis
Problem-Solving
Communication Skills
Adaptability
Attention to Details
Time Management
Conflict Resolution
Education
Nnamdi Azikiwe University,
B. A, History and International Studies
2018 | Awka, Anambra State
References
References available upon request.
