Afolabi Sunday

SUNDAY OLADIRAN AFOL ABI SUMMARY Seasoned Product and Operations Manager with over 10 years in the betting industry, offering comprehensive expertise in operations, sales, and new account development. A strong and dynamic leader, I have a proven track record of successfully launching and managing high-impact betting products, consistently driving revenue growth, and elevating customer satisfaction. My strategic approach to brand expansion and development has been instrumental in implementing effective business growth strategies. As an innovative Operations Manager, I bring a wealth of experience and a keen strategic mindset to the table. My skills encompass cross-functional collaboration, market analysis, and user research to identify market needs and deliver competitive, user-centric solutions. I excel in creating exceptional user experiences by leveraging excellent leadership abilities and a deep passion for ensuring customer satisfaction. With a solid foundation in the betting industry, I am poised to contribute to operational excellence, strategic initiatives, and the overall success of the organization. My commitment to innovation and effective leadership positions me as a valuable asset for driving continued growth and success in the dynamic betting industry. CONTACT --m Lagos SKILLS           EXPERIENCE  Customer Success Operations Manager LiveScore Group, | Lagos | July 2022 - Current      Optimized business processes, enhancing operational efficiency and contributing to overall business growth and profitability. Utilized data analysis to drive improvements in the customer experience, prioritizing product/service updates based on customer feedback and market trends. Implemented a comprehensive engagement and communications strategy, maintaining high customer satisfaction and fostering long-term relationships. Led product localization efforts and served as the primary interface for managing and resolving critical situations with key stakeholders. Customer Support Operations Manager Live Score Group | Lagos | January 2021 - June 2022    Supervised daily operations of the customer service department to ensure smooth workflow. Recruited, mentored, and developed customer service agents, fostering an environment of encouragement and empowerment. Established customer service goals for team members and provided support to help them achieve objectives. Generated reports for      Gaming Industry Expertise Key Accounts Management Strong Customer Service Strategy Formulation Business Analytics Strategic Planning Lead Generation New Market Penetration Team Collaboration Product Management Strong Communication and Presentation Skills Good Interpersonal Skills Leadership, Integrity, and Honesty Cross-Functional Collaboration Analytical and Critical Thinking Knowledge of Legal and Regulatory Documentation Problem-solving and Decisionmaking EDUCATION TRAINING AND Master's Business Administration Nexford University 2022 HigherNational Diploma (HND) Yaba College of Technology, Lagos State  2010 performance assessment. Collaborated with product and promotion teams, provided input into product changes, and played a key role in designing and implementing new support channels and service offerings. National Diploma (ND) Yaba College of Technology, Lagos State 2007 Country Operations Manager BET24HRS Gaming Company Ltd (Bet24) | June 2019 - December 2020     Developed and executed growth, positioning, and country strategies for the betting platform, prioritizing user experience and revenue growth. Conducted market research and competitive analysis to identify trends and new product opportunities. Managed day-to-day interactions with platform suppliers and vendors, ensuring optimal platform performance. Led user testing, gathered feedback for product improvements, and implemented data-driven strategies resulting in a significant increase in user acquisition and retention. Senior Customer Support Team Lead Sporty Internet Ltd (SportyBet) | Lagos | May 2018 - May 2019     Led and managed a team of 21 staff, ensuring the company's smooth day-to-day operations. Investigated and efficiently resolved customer complaints, prioritizing a customer-centric approach. Conducted KYC checks on customers, ensuring compliance with regulatory bodies and withdrawal limits. Implemented a robust daily transaction records and customer correspondence database for quick reference, facilitating timely problemsolving. Franchise Manager Marawin Limited (Sportybet.com) | September 2017 - April 2018     Established and operationalized agent shops by implementing necessary software applications, ensuring a seamless setup process. Managed and expanded business operations across regions by overseeing franchisee stores, contributing to consistent annual growth. Facilitated both field and online support for all agents, providing assistance to franchisees during training and deployment phases, resulting in successful business operations. Installed virtual games for agents and supervised agent accounts effectively, enhancing engagement and productivity. Additionally, mentored franchisees to maximize sales while ensuring 100% compliance with company policies. Regional Manager Marawin Limited (Sportybet.com) | September 2014 - August 2017    Led cross-functional teams overseeing shops across 4 States, fostering collaboration with business development, operations, and marketing units to drive sales expansion. Scheduled work rosters for weekly shift operations, ensuring uninterrupted service even on public holidays. Supported and executed promotion campaign initiatives across 4 States, PROFESSIO NAL CERT IF ICAT IO N   Nigeria Institute of Management (NIM) 2012 Customer Service Skills (Alison) 2022  contributing to increased brand visibility and sales. Managed budgets and maintained accurate monthly financial records, demonstrating a strong commitment to financial oversight and accountability. Branch Manager Marawin Limited (Sportybet.com) | July 2013 - September 2014     Exceeded daily revenue targets by 15%, effectively reducing operating costs and enhancing overall financial efficiency. Established and monitored individual sales targets for staff, fostering a results-driven sales approach. Managed sales operations efficiently, providing transparent monthly reports to showcase progress and results to the management team. Recruited and trained new sales agents, contributing to increased market penetration and overall business growth. Assistant Bet Shop Manager Marawin Limited (Sportybet.com) | November 2012 - June 2013     Successfully expanded the client base from 1200 weekly bets to 3200 within a 3-month engagement period, showcasing effective business development strategies. Significantly increased betting by over 200% through the implementation of quick and efficient customer services, reducing waiting times. Maintained accurate documentation of all customer transactions, enhancing business strategy planning, implementation, and evaluation, resulting in a remarkable 200% revenue growth. Conducted comprehensive surveys, utilizing one-to-one interviews, thousands of questionnaires, focus group meetings, market analysis, and public opinion polls to collect data for strategy formulation. #HRJ #c083f6f2-05a9- 44d2-853 0-f00 00f40a9b0#