Afolabi Sunday

I am an experienced Customer Experience and Operations Manager in the online betting industry, specializing in customer support, risk management, KYC, and payment operations. I oversee support operations, fraud detection, and player verification to enhance user satisfaction and operational efficiency.

Previously, I held leadership roles at LiveScore Bet and Bet24, where I improved customer service processes, launched new support channels, and implemented strategic engagement initiatives. I have successfully executed projects such as 24-hour phone support, payment competitor analysis, outbound call campaigns, and customer service training programs.

Beyond customer operations, I am skilled in quality assurance, process improvement, and digital campaign management.

With a deep understanding of customer behavior, compliance, and industry trends, I am passionate about enhancing customer experiences and driving business growth. Open to networking and new opportunities, I aim to contribute my expertise in customer experience, product operations, and risk management to forward-thinking organizations.