Afolabi Oluatosin Alice

AFOLABI OLUWATOSIN ALICE PROFESSIONAL SUMMARY Tech-driven Executive Virtual Assistant and Customer Support Specialist transitioned into Cloud and Devops Engineering, AWS, and DevOps. With 4+ years of experience across customer experience, logistics, and IT support, I am passionate about solving problems, optimizing systems, I blend people skills with technical expertise to provide both human connection and technical excellence, helping businesses grow faster, serve customers better, and work smarter. CORE SKILLS & TECHNICAL EXPERTISE Customer Operations: Customer Service, CRM Management (HubSpot, Zendesk, Freshdesk), Live Chat & Email Support, Ticketing Systems IT & Cloud: Cloud Fundamentals (AWS, Azure, Google Cloud), Linux/Ubuntu, Networking, Virtualization, System Administration, DevOps Basics Tools & Automation: Zapier, Slack, ClickUp, Google Workspace, Microsoft 365, GitHub, Docker, Portainer, VS Code E-commerce & VA Tools: Shopify, Etsy, Amazon Seller Central, Product Listings, Order Fulfilment, Store Optimization Soft Skills: Communication, Technical Troubleshooting, Workflow Automation, Process Optimization, Time Management PROFESSIONAL EXPERIENCE Executive Virtual Assistant / Tech Support Associate | Freelance | Remote | 2022 – Present Provide administrative, technical, and eCommerce support to CEOs and business owners globally. Manage Shopify, Etsy, and Amazon stores, optimizing product listings, pricing, and customer response times. Untitled 1 Implement workflow automations using Zapier to integrate Gmail, WhatsApp, and project management tools. Handle customer support inquiries, resolving issues efficiently while maintaining a 95% satisfaction rate. Assist with IT related tasks, basic troubleshooting, and onboarding digital tools for small businesses. Customer Service Representative / Logistics Manager | Lux Fashion Galleria | Lagos, Nigeria | 2020 – 2022 Managed end-to-end customer service and logistics for a growing fashion brand. Increased sales by 20–30% through proactive follow ups, upselling, and excellent client relationship management. Oversaw daily order processing, deliveries, and vendor communications to ensure operational efficiency. Introduced a digital inventory tracking system, improving accuracy and reducing product loss. E-Commerce Assistant / Store Support | Independent Projects | Remote | 2021 – Present Created and optimized listings on Shopify and Etsy, improving product visibility through keyword research. Supported online customers with inquiries, refunds, and technical troubleshooting on checkout issues. Monitored analytics and provided insights that improved customer engagement and sales performance. EDUCATION & TRAINING Cloud Engineering/DevOps Engineering / System Administrator IT Support Specialist Program (Completed) — Google IT Support Certification Diploma in Fashion Design & Business Management — Lagos, Nigeria Untitled 2 PROJECTS & HANDS-ON EXPERIENCE Cloud Practice Project: Deployed a sample website on AWS using EC2, S3, and IAM best practices. DevOps Lab: Set up Docker containers and managed images using Portainer and GitHub. Automation Project: Integrated Gmail with WhatsApp notifications via Zapier to streamline client communications. CERTIFICATIONS (In Progress / Completed) AWS Cloud Practitioner (In Progress) Introduction to Cybersecurity — Cisco Networking Academy iT Support PERSONAL BRAND STATEMENT “I am a people-centric tech professional ,blending customer empathy with cloud skills. Whether it is solving a client’s problem or building a smarter system, I believe in combining heart + tech to make work simple, efficient, and human. Untitled 3