Afolabi Oluatosin Alice

I am a Technical Support Specialist and Junior Cloud/Systems Administrator with a solid background in IT support, customer service, and cloud infrastructure management. My career journey reflects adaptability and resilience ,transitioned from customer-facing roles into technology, where I now specialize in delivering reliable technical solutions and optimizing cloud systems.

My expertise spans AWS services and system administration, with hands-on experience in:

-EC2 Instances – deployment, configuration, and secure connection using MobaXterm.

-S3 Buckets – storage configuration, access management, and lifecycle policies.

-CloudFront – optimizing content delivery through CDN configuration.

-Load Balancers & Auto Scaling – ensuring high availability and scalability of applications.

-Amazon Machine Images (AMI) – creating reusable server environments for faster deployment.

Alongside cloud configuration, I am proficient in technical troubleshooting and system administration, from diagnosing server issues and configuring security groups to managing user accounts, permissions, and patch updates. I take pride in combining analytical problem-solving with clear, customer-focused communication.

My background in hospitality, eCommerce, and real estate operations (Shopify, Etsy, Airbnb, Zillow, Booking.com, etc.) has shaped me into a tech professional who understands how IT solutions directly support business goals. This unique blend of technical skills and business operations experience allows me to not only configure systems but also align technology with user and organizational needs.

I bring a strong work ethic, adaptability, and a passion for solving problems ensuring smooth operations, secure systems, and reliable support across every project.