Adrian Fernandez

Personal Information Adrian T. Fernandez 057 Gomez St. Barra, Dipolog City, Zamboanga del Norte December 18, 1988 Contact Information--SKYPE: live:.cid.a41a4ba2ac2f6ef6 Core Qualifications Experienced Customer Service Representative Experienced Technical Support Advance Training Skills for Call Centre Agent High proficiency with MS Office , CRM tools Assisted team leaders on developing agents skills Handled billing, technical issues, payments, sales etc. Assisted supervisors on handling sup calls requested by customers Experience The Best of Retrogaming Email, Chat, Phone support (Home-Based), September 14, 2020 – April 9, 2021. Leadz On Demand Executive Assistant/Appointment Setter (Home-Based), February 24, 2020 – September 7, 2020. Sykes - Google Cebu City IT Park, Tier 2 Customer Service (Supervisor) / Technical Support/Order Management, January 15, 2018 – February 5, 2020. Clickable Brand – Publishing Company Sales Representative (Home-Based), 2017 – 2019. Convergys - Citibank Cebu City IT Park, Financial Associate, May 7, 2015 - July 26, 2017. Shrine City Executive Band, Dapitan City Singer / Vocalist, 2009 - 2013. Education Bachelor of Science in Business Admnistration Medina College, Misamis Occidental Reference : Joel Pio Google Play / Pixel Phone Team Leader - Rammel Alugar Google Pixel / Order Management SME - Rachel Arbonida Citi Bank Retail Unit Manager - Michael Perez Vergara Citi Bank Retail Operations Manager - Vanessa Mangubat Teletech Hewlett Packard Tier 2 Customer Service Team Leader-