Adrian Duane A. Pacag

Adrian Duane Arconado Pacag Block4, Lot29, Phase 2, Olivarez South, Biñan City, Laguna, Philippines. 4024. Phone: - / -- Objective: To become part of a company that will enhance my knowledge and capabilities, will give me an opportunity to search and exhibit my skills and creativity that will contribute not only to my personal development but also to the company’s overall success. Summary of Qualification ● Eight years of experience in project management to better harness talents achieve business objectives. ● Five years of experience in Hospitality via Cruise Ship Industry. ● Excellent verbal and written communication skills in English. ● Excellent management, organizing and team building skills for team-based selling. Career Experience/Job History: 28 May 2018 – Present: Executive Virtual Assistant ● Cryptocurrency, Lead Generation, Operations, Customer Service and Sales 02 May 2017 – 28 April 2018: Development Coach / Team Leader Operations - Interglobe Technologies Inc. ● Coach and develop team members’ identified AFI’s. ● Manages day to day operations ensuring quality of work delivered by securing required service level requirements are met. ● Attend client meetings for updates, quality and operational improvements. ● Planning daily, weekly, monthly and long-term activities to promote growth, wellness and improvement of overall workforce with the direction of meeting/exceeding both clients and customers requirements. ● Conceptualize team buildings, rewards & recognition, and team huddles to create camaraderie and foster unity within the team ● People management, staff development but not limited to HUMAN RESOURCES related concerns. ● Measure performance of the team for e.g. performance appraisals, confirmation and ongoing feedback and training. To be a role-model for the Team in terms of performance/behavior/attitude. 02 May 2011 – 23 April 2017: Development Coach / Team Leader Operations - Intelenet Global Services ● Measure performance of the team for e.g. performance appraisals, confirmation and ongoing feedback and training. To be a role-model for the Team in terms of performance/behavior/attitude. ● Mediator between Operations team HR and Training Department. ● Reports to Vice President, Director of Operations, Assistant General Manager, Operations Manager, Team Manager and Team Leaders. ● Manages to operational protocol by keeping management apprised to real-time situations. Maintains a management presence on the call center floor by walking the floor while in observance of agents. ● Assists with questions and takes advantage of on the spot coaching opportunities. Coach, evaluates, develops and assists Customer Service Agents regarding customer service skills and project related knowledge. ● Recommends measures to improve CSA’s productivity and quality of working environment. Team Leader will be responsible for the performance and development of his team members, also for coordinating daily activities of the staff for improved sales performance, customer service, coaching and development of sales and productivity techniques. 27 April 2009- 30 April 2011: Team Leader Operations - Telus International Philippines ● Coach, evaluates, develops and assists Customer Service Agents regarding customer service skills and project related knowledge. ● Ensures achievement of targets and adherence to service level agreement specified by the client. Mentors and groom other team members to handle more responsibility. 13 May 2004 - 11 April 2008: Seafarer - Star Cruises via Magsaysay Maritime Corporation. ● Train and conduct refreshers for all newly embark crew in relation to safety protocols. ● Host and DJ for guests and crew’s events, gala and other on-board activities. ● Prepares printed materials for guests and crew, cabin collateral and other printing requests from various departments. Reports any deficiencies on equipment that require immediate attention and follows up on their status. Carries out any other duties which may reasonably be requested from time to time ● ● Carries out any other duties which may reasonably be requested from time to time. Assigned in 500-seat western fine dining restaurant which serves breakfast, lunch & dinner daily and serves as a venue for the Captain’s Gala Dinner. ● Reports to Vessel’s Captain, Staff Captain, Hotel Manager, Executive Chef and Outlet Manager. Education 1999 – 2004: Graduate - Bachelor of Science in Computer Engineering, AMA Computer University Character References Aldwin B. Catral Manager – Training Intelenet Global Services / IGT - Interglobe Technologies Inc. - /- Rafi Uy Senior Manager - Operations IGT - Interglobe Technologies Inc. - /- Rommel Ignacio General Manager - Quality - /- _________________________ Adrian Duane Arconado Pacag