Experiences:
>CSR and TSR - Voice at Microsoft Zune, Microsoft Xbox and Amazon.com
>CSR Chat - Amazon.com
>Senior Technical Leader - Microsoft Zune, Microsoft Xbox
>Quality Assurance Specialist - Amazon.com
>Team Manager - Microsoft Store, Microsoft Xbox
Home Based Experience:
>SEO Job for 2 months
Skills:
>Can do Chat and Voice (CSR, TSR and Sales)
>Can lead a team, provide coaching and ensure all KPI's are green
>Can provide WBR and MBR with comprehensive data analysis
>Can attend client touch point calls and other important meetings
>Expert in Microsoft Office
>Expert in creating and executing action plans