Aditya Paul Singh

 Aditya Paul Singh Contact: (M) -; Email:- Professional with 15 years of experience aspiring for challenging assignments and during the journey learn, grow & drive impact. Proficiencies: Service Delivery Presales & Bid ManagingTransition Team Management Client EngagementProject Management Process Management Ensuring smooth operations and SLA deliverables are met Drive Team to meet CTQ’s like TAT, Accuracy and Productivity Monthly Reviews & Dashboard - Compile and review monthly dashboards for the Management & the Client Handle escalations - internal from within the organization and external from clients Liaise with various departments within the organization and sort out issues related to the people in process Ensuring all Month ends, Quarter ends and Year ends are timely closed and met Driving efficiency culture : encouraging Lean Ideas which can be implemented quickly & drive efficiency Ensured that the team is cross trained with ready backups where each team member is handling End to End process People / Team Management Conduct Performance management exercise for team & driving development On the Job development & mentoring to help them reach the next level, nominating them for trainings Driving HR practices within the team for better engagement and retention Regular connect and One- On - One sessions cadence to address any people & process issues EWS – tracking team members in EWS (identifying whether they are potential attrition threat) & action planning Customer Relationship Management Establishing relationship with the clients Single point of contact for all the clients for any escalations, query or issues. Interfacing with the clients for suggesting the most viable services & cultivating relations for securing repeat business ORGANISATIONAL EXPERIENCE Tata Consultancy Services Senior Manager: (Since Aug 2011 till date) Promoted from Manager to Senior Manager in 2013 Presales: Bid Management (Aug 2011 – Jul 2013; Solutioning F&A (Since April 2016) Identifying Customer requirements and working on Solution design with various Stake holders Identifying and setting up the core team to work on bids Understanding of various other functional areas like Operations, Transitions, Pricing Implementing “Go To” Strategies in collaboration with Internal Business Units Implement Consultative selling for new Business opportunities; Identify Opportunities Planning and managing customer visits; building relationships with various stakeholders End-to-end responsibility for conceptualizing and preparing all deliverables required during the sales cycle including thought leadership, Client presentations, response to RFP / RFI documents Going for Due Diligence at Client Location Consulting Assignment for potential clients Project Manager for a $80MN F&A Account (Aug 2013 – July 2014) Setting up Centers – involved in setting up centers in India, Malaysia and Budapest IT Infrastructure – Responsible for tracking the setting up of the IT infrastructure Financials – responsible for tracking Revenue, Budget for the Account, Recruitment – responsible for tracking all recruitment SOW/Agreement – part of the team working on creating the SOW/Agreement Vendors – As the project lead I am also responsible for coordinating with the vendors for the scanning solution Client relationship management; ensuring operations teams are adhering to project & delivery timelines Delivery Lead for a newly Transitioned 70 FTE F&A Account (Aug 2014 – Mar 2016) Managed the AP team of 60 associates with one Manager and 2 Assistant Managers reporting to me Activities involved in AP : Indexing Invoice Processing Reporting Query Handling Setting up a daily team huddle to discuss errors across all teams Involved in implementing TCS AP Platform Implemented RPA in Indexing Streamlined and structured the information and communication sharing processes across the shifts Setting up the Training Structure: Created a Training Plan for all associates covering all shifts in the Account Set up a Cross Training Plan for all associates (Classroom sessions) Created a Competency Mapping structure for Technical and Soft Skills Set up the License to Operate Structure for all New Joinees. Took feedback sessions with each trainer on the basis of the feedback received from the training sessions Identified Quality Analyst (SMEs) from each process who were responsible for doing Quality Checks and sharing it with their respective teams on a daily basis Identified Process Trainers who were responsible to execute activities like creating Process maps, training material, training team members, identifying process gaps, sharing Updates/Issues on a daily basis Worked with Process Trainers to create the SOPs in TCS Format Took daily sessions QA’s and Process Trainers to discuss about processes, issues etc Cap Gemini Manager Operations– F&A Delivery (May 2009 – Aug 2011) Managed team of 79 people with 6 Direct Reports Transitioned Processes from Poland & US Accounts Receivable (62FTEs) Cash Application – Matching of receipts with premium received from customer Investigating Unallocated receipts – liaising with stake holders for Unallocated receipts Refunds – Refunding of excess premium Clearing of Suspense account on a monthly basis – ensuring suspense account is cleared every month Lockbox – Payments received in Lockbox Bank Adjustments – keep a track of incorrect entries passed by the bank Clearing of NSF – Cheque which are returned due to various reasons Bank Reconciliation – Reconciliation with bank statements Resolve outstanding exceptions – resolving any exception with the Customer Reconciliation Process (17FTEs): More than 650 accounts in scope relating to Cash Operating, Bank Clearing, Suspense, Accrual Accounts. Successfully transitioned the 163 accounts in the second phase through remote transition Cash reconciliations – Follow up on Open Items with the Customers, Prepare detailed bank reconciliations, identifying and correcting all outstanding items Reviews monthly reconciliation of balance sheet accounts (includes recon items, action plan to clear & timing ) Training Created the cross training plan for my teams which was then implemented across the account Set up a training structure for all new joinees Worked with team members to improve their communication (Spoken and written) Was responsible for taking Account Induction Sessions Genpact Organization Role Tenure Growth Genpact (Formerly GE Capital International Services) Asst. Manager – F&A Operations Reporting to VP, F&A (40FTEs with 2 Direct Reports) Oct ‘01 till 15th May ‘09 Promotions : (i) Process Developer (ii) Management Trainee (iii) Assistant Manager Assistant Manager Operations – F&A Delivery & Insurance (Oct 2001 – May 2009) Transitioned and managed processes in F&A and Insurance for different accounts from US, China, Europe during my tenure in Genpact Accounts Payable Process: Invoice Processing Handling of Queries Reconciliation of Process Accounts Receivable: Cash Application - receive payments, apply cash, reconcile payments, Lockbox Reconciliation, Netting Billing - including preparation and mailing of invoices and handling of customer billing Inquiries Customer Master Database – adding, updating and deleting of customers Collections - collect past-due balances (B2B), Prepare account status reports, Research & resolve A/R discrepancies General Accounting Bank Posting & Clearing Bank Reconciliation& reporting Creation & Posting of Journals Insurance Within the Insurance Domain Worked on Audit Reports for Auditors across the Globe for Commercial Insurance and Reinsurance. Standardized Metrics across All line of Business for the UW Audit Reports for both Reinsurance & Commercial Insurance by creating generic parameters by integrating & customizing from various product lines Developed a Common SOP for UW Audit Report for all Lines of Business both Handling of North American Pricing Model Database, this is used to upload treaties priced by Actuaries Generated Reinsurance billing and sending them across to the clients Follow up for collections (via email) Handling of queries from Reinsurers in regards to the billing Issuance of Payments requests to Third Party Administrator (TPA) Interacting with the Claims handler, with respect to the queries Collections It was a Two Due process. Dealt with Australian customers who were due for a payment or were late in making their payment on their credit card. Laurels & Awards: Won the Retention Award on the Global F&A competition across accounts with 0% attrition in my team for the year of 2007 Was awarded the Silver Award for Excellent Team Management Was awarded by the Client CFO for outstanding performance – Customer Centricity Award Created report to control attrition by capturing Early Warning Signal of the Team Received numerous Customer Appreciation on the effective client management &quick TAT on Service requests Team Extra Miler (Team Award) for Exemplary Performance. Received the Certificate of Excellence for Timely Completion of Reconciliation from the Process Owner. Received a Certificate of Outstanding Performance for the year 2004 Received an award for Outstanding Customer Service Achieving VOC (Voice of Customer) of 4+ on a scale of 5 in 2008 Worked on reduction the Ageing from 90M Euros to 58M Euros as on Aug’08, received appreciation from Customer and Leadership Personal Details Bachelor of Commerce from Punjab University, Chandigarh, India in 2001 Pursuing MBA from ICFAI Trained in Project Management DOB – 16 Nov 1979 Passport – Yes, Visa – B1/B2 (US)