As a strategic Product Manager with over 10 years of experience, I excel in product and project management, specializing in data-driven decision-making, market analysis, and leading remote teams. I have a proven track record of leading cross-functional teams to deliver innovative solutions and drive business growth. My expertise spans Agile methodologies and managing product lifecycles from conception to launch. I have experience working in Fortune 100 companies and across 4 different countries.
Technical Skills
- Data Analysis & Business Analytics: SQL, Tableau, Power BI, Excel, Access, Google Analytics.
- Project Management: JIRA, Agile, Scrum, Trello, Asana.
- CRM & Marketing Tools: Salesforce, SEO, Link Building.
- Methodologies: Six Sigma Black Belt, Agile.
- Soft Skills: Creative thinker, quick learner, sociable, determined, proactive, motivated, team player, punctual, effective communicator.
Professional Experience
GS1 Canada, Toronto, Canada (Remote) Product Owner, Content Certification & Content Loading (Jan'22‒Mar'23)
- Managed dual teams, leading migrations and new feature releases.
- Awarded Fastest Rookie award.
- Collaborated with clients like Pepsi and Walmart to enhance products.
- Achieved 30% increase in user satisfaction.
- Delivered over 15 demos to stakeholders, including senior executives.
Business Analyst, Content Certification (Jun'21‒Dec'21)
- Led Agile teams in key projects and service enhancements.
- Managed product backlog and coordinated with vendors and stakeholders.
- Conducted demo and training sessions, improving team efficiency.
- Participated in roadmap planning.
ECAO, Toronto, Canada (Remote) Strategy Consultant, Business Development & Market Research (Jan'20‒Aug'20)
- Developed a strategic roadmap to improve operational resilience.
- Projected a 20% increase in operating income through market analysis and strategic planning.
- Presented recommendations to senior executives and board members.
Jaylor, Toronto, Canada (Hybrid) Business Analyst, Business Development & Market Research (Jun'19‒Aug'19)
- Created a business plan for market expansion in South Asia, valued at CAD 13B.
- Developed branding and marketing strategies.
- Created Power BI reports for senior leadership.
Capital One, Bangalore, India (Hybrid) Product Owner, Anti-Money Laundering, Customer Survey & Information Management (Jul'15‒May'18)
- Revamped data input control processes, reducing false alerts by 30% and saving USD 3M.
- Led Agile teams to automate control processes, saving USD 4M.
- Mentored interns to deliver a machine learning framework, reducing false reports.
- Improved call center efficiency by 15% and saved USD 500K annually.
Business Analyst, Card Partnerships, Commercial Banking (Jun'12‒Jun'15)
- Standardized Touchpoint Net Promoter Score, improving it by 57%.
- Led a project for late fee payment reversal, improving Net Promoter Score by 45%.
- Created automated dashboards, saving USD 1.5M annually.
HSBC, Bangalore, India (Onsite) Data Analyst, Customer Information Management (Jul'11‒May'12)
- Automated data processes, reducing turnaround time by 25%.
- Developed reporting solutions for credit card payments and delinquencies.
Additional Skills Demonstrated
- Product Strategy, Project Planning, Iteration & Program Execution: Managed projects from conception to launch, ensuring alignment with business goals.
- Team Leadership: Strong communication, decision-making, and content authority skills.
- Market Analysis & Strategic Planning: Conducted detailed market research.
- Customer Experience Management: Enhanced customer satisfaction through data analysis and process improvements.
- Data Analysis & Visualization: Created comprehensive reports and dashboards for actionable insights