- Reply rate:
- 100.0%
- Availability:
- Hourly ($/hour)
- Location:
- Lagos Island, Lagos, Nigeria
- Experience:
- 5 years
MICHAEL ADINDU
Lagos - Nigeria| Linkedin | Portfolio
SUMMARY:
Dedicated IT Support and Customer Support Specialist with proven experience troubleshooting Windows systems,
managing ticketing systems, and resolving technical issues efficiently. Skilled in providing step-by-step guidance to
users, configuring hardware and software, and supporting tools like Microsoft Office 365 and Active Directory.
Recognized for delivering excellent customer service by communicating technical solutions in clear, user-friendly
language. Adept at balancing technical expertise with empathy to ensure positive user experiences while maintaining
system reliability and performance.
SKILLS:
IT Troubleshooting (Windows, macOS, Linux) | Active Directory & Office 365 | Networking (TCP/IP, DNS, DHCP,
VPN) | Ticketing Systems (Zendesk, ServiceNow, Freshdesk) | Remote Support (RDP, TeamViewer, AnyDesk) |
Customer Service & Communication
WORK EXPERIENCE:
Customer Service Rep
WOCCO Services | Jan 2024 – Nov 2025
● Managed daily communication with clients, addressing inquiries, booking requests, and service
updates through phone, email, and messaging platforms.
● Coordinated cleaning schedules and ensured seamless alignment between clients, cleaners, and
supervisors to prevent service delays.
● Logged customer requests, service issues, and follow-up actions in the company’s CRM for accurate
tracking and resolution.
● Resolved customer concerns promptly, improving overall client satisfaction and contributing to a
15% increase in repeat bookings.
Desk & IT Support Assistant
Urban Living Development LTD Lagos, Nigeria | Jul 2023– Dec 2024
● Responded to customer inquiries regarding IT-related concerns and service requests.
● Configured 15+ workstations and printers, improving onboarding speed by 30%.
● Assisted in setting up Zoom and Microsoft Teams meetings for company operations.
● Documented troubleshooting steps and escalated complex issues to senior engineers.
EDUCATION:
University of Port Harcourt- Rivers, Nigeria
Bachelor Of Science(B.sc) in Accounting
CERTIFICATION:
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CompTIA A+ (In Progress – 2025)
Google IT Support Professional Certificate – Coursera (2024)
TryHackMe Cybersecurity Labs (2024)
Network Technician – Cisco (2024)
Service Hub software – Hubspot Academy (2022)
