Adimorah Onyinyechukwu

Adimorah Onyinyechukwu LinkedIn | - |- SUMMARY Experienced Customer Support and Sales Representative with a proven track record of exceeding sales quotas and achieving high lead-to-client conversion rates. Skilled in positive relationship building, effective communication, and objection handling. Possess excellent time management, organizational, and English communication skills. Open to new opportunities in customer service and sales management. WORK EXPERIENCE Call Guru Cold calling. January 2025 – July 2025 • Prospecting & Lead Generation: Identify and contact potential customers through outbound and inbound calls. • Handling objections: Address customer concerns and hesitations effectively. Provide clear, reassuring answers to build trust. • Follow up: Call back interested prospects at agreed times. Send additional information if requested. • Update CRM systems or call logs with call outcomes, customer details, and next steps. • Meeting Targets: Achieve daily quota set by the company. Loop support Customer Support representative July 2022– October 2024 • Consistently achieved a daily quota of 8 transferred calls to the Licensed Life Insurance Advisor, leading to successful sales. • Achieved a high lead-to-client conversion rate through positive relationship building and effective communication with potential customers. • Maintained a positive, empathetic, and professional attitude towards customers at all times, addressing their inquiries and resolving any complaints promptly. Clipboard health Customer Support specialist. April 2021-February 2022 • Providing inbound telephone customer support in a call center environment and determining the nature of the call or inquiry . • Resolve problems and maintaining an ongoing professional relationship with internal and external customers. • Quickly and professionally answer inbound calls to determine call nature or enquiry to include explanation of services available , features , costs and other related services . • Handle customer inquiries , complaints. Calm angry callers , repair trust and design best options to solve their problems Rent-to-Own Service Chat support Agent. May 2020-March 2021 • Conducted inbound and outbound calls to engage with potential customers interested in our rent-to-own homes. • Effectively communicated the benefits and features of our properties to generate interest and drive conversions. • Guided potential customers through the registration process on our listings site, ensuring they had the necessary access to view the houses available in their state. • Provided exceptional customer service by addressing inquiries, resolving concerns, and assisting customers throughout registration. • Maintained accurate and up-to-date records of customer interactions, registrations, and conversions in our CRM system. EDUCATION School of Nursing Graduation Date: 2024 Nursing science INTERESTS Interested in home health care, hospice care and beauty store and in games that help build my mental capacity/intellect.