Adilsayer Casim

ADILSAYER C. CASIM OBJECTIVES To continue my career with an organization that will utilize my Management, Administrative, and Analytical skills to benefit mutual growth and success. SUMMARY OF QUALIFICATIONS WORK EXPERIENCE Stats Virtual Assistant August 2018 – Present Working as a Stats Virtual Assistant who is responsible for daily, weekly, and monthly reports to our US-based clients. This includes data gathering and collection, processing data and turning them into readable reports. Tools used are MS Excel (advanced), social media, data analytics, client-based websites, and web-based graph presentation tools. Management Information System Resource EXL Philippines August 2015 – September 2018 Worked as an MIS Resource (Reports Analyst) who is responsible for sending daily, weekly, and monthly reports to onshore and offshore clients, providing data for payroll processing, helps in designing and developing metrics to drive key business decisions, and provides analytical support for business projects. Tools used are MS Excel (advanced), Avaya CMS Supervisor (advanced), MS Access (average to advanced), and other client-provided tools. Program Auditor Convergys Philippines July 2014 – July 2015 Performed as working auditor for a line of business – auditing paperworks (Notice To Explain/Disciplinary Action and other paperworks) of supervisors and managers to make sure quality and compliance are met in accordance to client and HR guidelines. Auditor also provides disciplinary action to leaders who do not meet compliance. Tools used are MS Excel (advanced), Avaya CMS Supervisor (advanced), IEX (advanced), and other client-provided tools. Floor Coordinator / Workforce team member Convergys Philippines July 2012 – June 2014 Worked in a workforce team which manages the service level and/or line adherence of one (or more) line of business. This includes sending intraday reports to clients, creating and maintaining templates, staffing and scheduling functions, seat planning, and provides analytical support for special projects. Tools used are MS Excel (advanced), Avaya CMS Supervisor (advanced), IEX (advanced), and other client-provided tools. Customer, Sales, and Technical Service Associate Convergys Philippines May 2010 – July 2013 Worked as an associate who assists customers with cable and internet issues in one of the leading cable companies in the US. Work experience includes customer service, sales, and technical support. Issues are handled via phone call, chat, or email. Significant Trainings Attended Lean Six Sigma (Yellow Belt) Certificate of Completion – Team Lead Onboarding EDUCATION BACHELOR OF SCIENCE IN COMPUTER ENGINEERING University of Southern Mindanao Kabacan, North Cotabato, Philippines June 2004 – March 2009 LANGUAGE AND SKILLS Languages: English Spoken:Advanced High Listening/Reading:Advanced High Tagalog Spoken:Advanced High Listening/Reading:Advanced Hiigh Cebuano Spoken:Advanced Listening/ReadingAdvanced General Computer Skills Advanced in PC-based applications, Microsoft Office tools (Excel including macro programming, Access, and PowerPoint), Internet applications, and has an advanced knowledge and understanding in many IT-related stuff and can easily learn different software and applications. REFERENCES Charleston Cu AVP for MIS – EXL Service Philippines Inc. - Mark Lorence Sarita Assistant Manager for MIS – EXL Service Philippines Inc. - Jed David Lead Assistant Manager for MIS - EXL Service Philippines Inc. - References are available upon request.