Contact-
Adil Munir
www.linkedin.com/in/adil-munir786
(LinkedIn)
Client Success | Key Account | Alliances & Partnerships. Part time:
Broadcast Journalism | Interpreter
Islāmābād, Pakistan
Top Skills
Summary
Support Management
Customer Support
Customer Service Management
Languages
English (Full Professional)
Urdu (Full Professional)
Experienced Client Success Manager, Onboarding, Key Account,
Digital Products & SaaS Sales
Experience
Hyly.AI
Client Success Manager
September 2024 - Present (6 months)
United States
Multifamily AI-Automation:
Managing California, Desert, Mid-West, Mid-Atlantic & Southeast PMC
regions.
-Customer Relationships & Advocacy: Build strong client relationships,
advocate for their needs, and drive growth through upselling.
-Onboarding & Adoption: Lead seamless onboarding, empower clients, and
optimize product adoption using data insights.
-Issue Resolution: Working with support to resolve client issues swiftly.
Feedback & Renewals: Collect feedback, reducing off-boarding risks, and
identify upsell opportunities for growth.
The World Bank
Contractor/Interpreter
June 2024 - Present (9 months)
United States
- Providing consultancy based interpretation services.
- Assisting in conflict resolution meetings conducted by The World Bank.
- Providing material support when needed.
(Urdu/Punjabi to English).
U.S. Department of State
Contractor/Interpreter
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June 2023 - Present (1 year 9 months)
Pakistan
- Working with Law Enforcement training teams to assist them in conferences,
meetings and training workshops.
- Managing attendees, participants and arrangement of items required to
conduct the sessions.
- Assisting staff with management, schedules and etc.
- Coordination for projects and activities.
- Interpreter for training courses English to Urdu-Punjabi to English.
- Consecutive, simultaneous, personal and conference interpretations.
Beseen
Client Success Manager
January 2023 - September 2024 (1 year 9 months)
Islāmābād, Pakistan
- Bridge sales and support teams for seamless client onboarding and service
delivery.
- Initiate and manage service campaigns, track performance, and optimize
results.
- Drive customer engagement, loyalty, and reduce churn through proactive
service management.
- Develop and implement strategies to enhance customer satisfaction and
retention.
- Monitor client health and service metrics, proactively addressing any
concerns.
eConceptions
Project & Alliance Manager | Client Success
January 2015 - November 2022 (7 years 11 months)
Islāmābād, Pakistan
- Partnerships & corporate alliances management with local & international
brands.
- Key team member of launching cross platform VAS services and
applications; Jazz Discount Bazaar (JDB), Bizstore, Food Court & The Nation
with Telecoms. Onboarded and managed nationwide brands.
- Worked with Ooredoo-Qatar for their VAS hospitality & food based service.
Secured 400+ brands for exclusive discounts.
- Key account management of nationwide 500+ brands for ‘Jazz Discount
Bazaar’.
- Worked for Telenor EasyPaisa revenue maximization.
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- Identifying, coordinating and managing sources of content for various
applications with telecom operators.
- Content management of 4-5 applications.
- Planning publicity strategies and campaigns.
- Preparing and giving presentations on projects, products and services.
- Maintaining database and identifying opportunities for business optimization.
Globalhire Placement Services
Operations Manager
August 2013 - November 2014 (1 year 4 months)
Canada
- Oversee daily operations to ensure efficiency and productivity.
- Develop strategies to improve performance and meet business goals.
- Lead and mentor teams, ensuring alignment with company objectives.
- Implement policies and procedures to enhance productivity and compliance.
- Analyze data to identify areas for improvement.
- Coordinate cross-departmental efforts for seamless operations.
- Ensure high service standards and customer satisfaction.
Excel Sales and Marketing
Operations Manager
June 2010 - July 2012 (2 years 2 months)
- Managed back office operations, mainly sales and support centric.
- Training teams on services and sale strategies, ensuring sales targets are
met. Managed team of 15-20.
Infospan
Sales Specialist
January 2009 - August 2009 (8 months)
Canada
- Promoted products and services to international clients.
- Provided client coordination services.
Texacom
Sales Specialist
January 2008 - December 2008 (1 year)
United States
- Promoted products and services to international clients.
- Provided client coordination services.
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F.M 100 Radio Station
Broadcast Journalist/Radio Presenter
2007 - 2007 (less than a year)
Islāmābād, Pakistan
|Independent Contractor|
- Corresponding with bureaucrats, foreign delegations and representatives.
- Responsible for holding discussions, engaging listeners and conducting live
interviews on radio.
- Providing simultaneous interpretation services for trainings; English to Urdu,
Urdu to English.
- Representing F.M 100 in conferences and seminars.
- Working closely with relevant personnel regarding social issues and inviting
them for live radio shows.
Education
UoS
Bachelors of Arts
ASAS International
A Levels (University of Cambridge), Economics, Business Studies,
Accounting · (2007 - 2011)
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