Adhistie Lintang Palavi

ADHISTIE LINTANG PALAVI Experienced assistant and customer service professional specializing in administrative support, project management, email management, and research. --Yogyakarta, Indonesia EDUCATION Virtual Assistant Course, Remote Worker Indonesia (Present) Stay up-to-date with the latest tools and software, including Calendly, ChatGPT, Google Chrome Web Scraper, Google Drive, Trello, Mendeley, Nitro Pro, online email templates, Ultra Mailer, Wordrake, and more. Gadjah Mada University -) Bachelor of Arts in English Language and Literature, Faculty of Cultural Sciences (2014 – 2018) GPA 3.64/4.0 Graduated Cum Laude Thesis: Conceptual Metaphors in Business and Economic Articles in The Economist Electronic Newspaper Accounting, Pengasih Vocational High School -) WORK EXPERIENCE Tools: Slack, Articulate Storyline, ClickUp, Zoom, Assistant and Content Development Microsoft Office, Google Office, Tools, Adobe Creative Cloud, and Canva. Terus E-Learning (Nov 2021 - March 2024) A UK based E-learning Company (www.teruslearning.co.uk) Transformed outdated learning materials into interactive formats compatible with digital standards. Supported Virtual Learning Environments (VLEs) operations through documentation, scheduling, and efficient communication. Edited and curated content on client e-learning platforms, enhancing interactivity. Managed e-learning resources and completed client-assigned data entry tasks. Ensured seamless functionality and user satisfaction within VLEs. Customer Service and Assistant Tools: JIRA, Confluence, CMS (Freshdesk), Slack, MeisterTask CATCHPLAY+ (Feb 2020 - August 2021) A Movie Streaming App (www.catchplay.com) Handled daily customer inquiries via chats, emails, and social media from Singaporean and Indonesian customers. Provided high-quality, first-level support for all technical and functional queries. Ensured customer satisfaction with accurate information and professional patience. Maintained SOPs and knowledge base to meet financial goals through analysis and improvement. Analyzed weekly and monthly reports to identify areas for improvement in customer service. Office Administrator and Student Service Office of International Affairs (Jan 2019 – July 2019) Faculty of Economics and Business, Gadjah Mada University (oia.feb.ugm.ac.id) Managed email communications for inbound and outbound student exchanges, double degree programs, and summer schools. Responded to emails from partner universities, providing information and updates on deadlines. Sent student requirements and documentation via email and postal mail. Handled pre-departure administrative tasks, including academic and entry visa documentation and course transfer administration. Managed events promoting international academic exposure.