AMINAT ADETOLA ADEYELA
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Nigeria
Education
obafeMI AWOLOWO UNIVERSITY
Ile-Ife, Osun State
B.Sc., Zoology (2016)
KEY SKILLS
Excellent verbal and written communication skills
Strong problem-solving and analytical abilities
Proven track record in delivering excellent customer service
Effective time management and multitasking capabilities
Proficiency in utilizing CRM software and customer service tools
tools competencies
Microsoft Office
Customer Relationship Management (CRM) Software
Helpdesk Systems
Communication Platforms
Email Management Systems
Live Chat Software
Phone Systems
Microsoft Teams
professional summary
Customer-oriented and results-driven professional with a proven track record in managing diverse operations and fostering strong client relationships. Possesses excellent communication and problem-solving abilities, with a track record of effectively managing complex tasks and fostering positive customer relationships. Dedicated and customer-focused professional seeking a challenging position in Customer Service, leveraging strong interpersonal and communication skills to ensure customer satisfaction and contribute to the growth of the organization.
Experience
customer service representative
ZMC, Damaturu, Nigeria / March 2019– October 2023
Managed customer complaints and conflicts, resolving issues efficiently and effectively.
Reduced customer service response time by 15% through the implementation of efficient communication strategies.
Provided exceptional customer service, achieving a 96% customer satisfaction rate and fostering long-term client relationships.
Effectively resolved customer inquiries and concerns, ensuring a positive customer experience.
Maintained accurate customer records and documentation, ensuring seamless communication and follow-up.
Served as the main point of contact for customer inquiries, building strong customer relationships and fostering trust.
CUSTOMER SERVICE ASSISTANT
GIG Logistics Company,Ibadan, Nigeria/ October 2018- January 2019
Provided excellent customer service
Handle 90+ calls daily,with duties including answering customer's questions through phone and face-to-face
Held meetings with customers to introduce new payment method
Helped customers with questions about the fare prices
Keep a daily report of activities inside the station
Maintain a clean and safe work area
remote tutor
Essence International School, Damaturu, Nigeria / Sept. 2017 – July 2018
Implemented distinctive teaching methodologies, documented lessons, and facilitated engaging group discussions to enhance student understanding.
Conducted meetings with parents and school governors, maintaining discipline in the classroom and addressing individual student needs.
Provided resources for lessons, simplified curriculum objectives into lesson plans, and assisted students in exam preparation.
Delivered informative presentations to students on various study areas, ensuring comprehensive comprehension.
References
Dr. A.A Ugwuanyi
College librarian FCET Umunze
References available upon request.
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