Adeyela Adetola Aminat

Hello there👋

My name is Aminah Adetola. I'm a graduate of Zoology. I have worked in the customer service field for the past four years. First I worked with ZMC and during my time working there,I helped them to increase customer satisfaction ratings by 15% through the implementation of efficient communication strategies and fostering long-term client relationships. I Managed customer complaints and conflicts, resolved inquiries and issues efficiently and effectively, ensuring a positive customer experience.

I was able to Maintain accurate customer records and documentation, ensuring seamless communication and follow-up. I also

Served as the main point of contact for customer inquiries, building strong customer relationships and fostering trust.

I have learned that friendliness and diplomacy are the best policy when speaking to a dissatisfied customer. I enjoy helping people and being able to turn an angry customer into a happy client.

I am a self-starter with strong interpersonal skills. I work efficiently both as an individual contributor as well as along with a team. I seek new challenges and try to think out-of-the-box while looking for creative solutions to a given problem.I am a quick learner and believe in learning from my mistakes for I strongly feel that this virtue will take me ahead in life and career.

I am passionate about delivering exceptional customer service and I believe that my experience and skills would enable me thrive in your company.