TOLULOPE A. ADEWUMI
Email:-| Phone: - | Location: Remote (UTC+1)
PROFESSIONAL SUMMARY
Detail-oriented Virtual Assistant and Customer Service professional with experience
supporting remote teams through efficient administrative and customer support. Skilled
in managing client communication, resolving issues, and using productivity and CRM
tools to streamline workflows and improve customer satisfaction. Reliable, organized,
and adaptable in fast-paced remote environments.
SKILLS
● Administrative Operations
● Scheduling & Time Management
● Email & Calendar Management
● Excellent, Clear Communication
● Problem Solving
● Microsoft 365 | Google Workspace | Canva
● Empathy and Ownership
● Detail Orientation
● CRM & Productivity Tools
EXPERIENCE
Website Manager (Freelance/ Remote)
Gidicakes and Confectionaries
Aug 2025 - Nov 2025
● Updated and maintained website product pages, pricing, and visuals to align with
brand standards.
● Processed online orders and coordinated with logistics for fulfillment.
● Handled customer inquiries through digital channels, ensuring prompt and
professional responses.
Operations & Logistics Manager
Gidicakes and Confectionaries
Jul 2019 - Feb 2024
● Coordinated logistics operations ensuring 90% timely and accurate product
deliveries between branches and customers.
● Managed driver schedules, monitored dispatch performance, and maintained
communication between customers and delivery personnel.
● Handled 20+ incoming and outgoing customer calls daily.
● Managed staff welfare, attendance tracking, and leave/off-duty planning to
maintain a positive and productive work environment.
● Oversaw website updates, product listings, and order processing to enhance
customer experience.
● Managed timely distribution of production materials between departments and
branches
● Ensured compliance with local tax and regulatory requirements.
EDUCATION
Bachelor’s Degree
Water Resources Management
Federal University of Agriculture, Abeokuta
July 2015
