ADEWUMI TOLULOPE A.
Email:-| Phone: - | Location: Lagos, Nigeria
PROFESSIONAL SUMMARY
Resourceful and detail-oriented professional with strong experience in administrative
support and customer support. Skilled in customer interaction, communication, and
providing swift resolution for both in-person and remote operations. Adept at using
productivity tools to streamline processes, improve client satisfaction, and maintain
efficient communication. Seeking to contribute in a virtual assistant capacity where
being organized, proactive and clear communication are key.
SKILLS
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Customer Service and Communication
Order Processing
Logistics
Excellent, Clear Communication
Problem Solving
Proficiency in Microsoft 365 | Google Workspace | CRM Tools | Productivity Tools
Empathy and Ownership
Detail Orientation
Data Entry & Reporting
Team Coordination
EXPERIENCE
Freelance/ Remote role as Website Manager
Gidicakes and Confectionaries — Aug 2025 - Nov 2025
● Updated and maintained website product pages, pricing, and visuals to align with
brand standards.
● Processed online orders and coordinated with logistics for fulfillment.
● Handled customer inquiries through digital channels, ensuring prompt and
professional responses.
Logistics & Operations Manager
Gidicakes and Confectionaries — Jul 2019 - Feb 2024
● Coordinated logistics operations ensuring timely and accurate product deliveries
between branches and customers.
● Managed driver schedules, monitored dispatch performance, and maintained
communication between customers and delivery staff.
● Handled 20+ incoming and outgoing customer calls daily.
● Supported HR functions including staff welfare, attendance, and leave planning
to maintain a positive work environment.
● Oversaw website updates, product listings, and order processing to enhance
customer experience.
● Managed timely distribution of production materials between departments and
branches
● Ensured compliance with local tax and regulatory requirements.
EDUCATION
Bachelor’s Degree
Water Resources Management
Federal University of Agriculture, Abeokuta — 2015
TECHNICAL PROFICIENCIES
Google Workspace | Trello | Asana | Canva | HubSpot | Zendesk | Microsoft Office Suite
| Salesforce
REFERENCES
Available upon request.
