ADETORO
WISDOM
Address: Abuja FCT, Nigeria
Mobile: (-
E-Mail:-PROFESSIONAL PROFILE
Caring and friendly customer service professional with +4 years of experience in sales
and customer service.With proven ability to assist customers in resolving product and
service issues, handling complaints, and solving problems, to achieve excellent
customer satisfaction, increased sales, and buying experience. Demonstrates
exceptional communication.
WORK HISTORY
RENT TO OWN SERVICES
December 2022-January 2024
Fitzgerald Georgia
Cold caller customer care representative
Made outbound calls to potential clients and received inbound calls to effectively
communicate and promote the services offered by the company.
Up sells to previous customers by regularly checking in with them, identifying
any problems or additional needs, and recommending suitable products or
services.
Participating in training programs and professional development activities to
enhance product knowledge.
Continuously updating knowledge of the services offered by rent to own services,
organization trends, and changes in regulations
Stayed updated on real estate market trends to engage in informed conversations
with potential clients
Maintains accurate records of cold calls, customer interactions, and prospects in
CRM software, ensuring efficient lead tracking and follow-up actions
Actively listens to customer inquiries and concerns, providing appropriate
solutions and information
Schedule appointments and property viewings with interested prospects, ensuring
a positive and comfortable experience throughout the process
Always getting feedback from clients to ensure the services we are rendering are
satisfactory to them.
SPECIALTY LIFE INSURANCE
October 2022
Ontario, Toronto Canada. (Remote)
August 2021-
Managed quality communication, customer support, and product representation
for each client.
Meet Standards of the job such as quality standard adherence to schedule and
average handle time.
Able to effectively calm upset customers and assist customers in every way.
Effectively transfer misdirected customer requests to an appropriate party.
Contribute ideas on ways to resolve problems to better serve the customer and/or
improve productivity.
HARBOR POINT REALTY
June 2020-May
2021
Florida, United States(Remote)
Customer Care Representative
Handling clients complaints and offering the appropriate solutions to clients.
Makes and responds to inbound enquiries and leads generated through various
channels, including phone calls, emails, and website inquiries.
Build rapport with potential clients, understand their real estate goals and needs
and guide them through the initial state of buying or selling process.
Collaborate effectively with team members to provide comprehensive support to
potential clients
Actively sought feedback, attended training sessions and adopted effective coldcalling techniques to continuously refine communication and sales skills,
resulting in improved conversion rates and lead-generation success
CORE SKILLS
-Customer Service -Communication Skills - Problem Solving Analysis -Team
Collaborations -Client Relationship -Compliant Resolution -Adaptability
EDUCATION BACKGROUND
BSc in Microbiology
(First Class) 2019
