Adesola Mulikat Adeyemi

ADESOLA ADEYEMI Virtual Assistant | Administrative and Operations Support | Customer Service Address: Lagos, Nigeria Portfolio Link: https://bit.ly/4mez9xM PROFESSIONAL SUMMARY: Proactive and high-impact Virtual Assistant with 5+ years of experience navigating the demands of ambitious senior executives, founders, and cross-functional teams in fast-paced, high-growth environments. Proven ability to build the operational infrastructure for scaling businesses, manage complex calendars across multiple time zones, coordinate high-stakes meetings and travel seamlessly, implement solid document control and reporting systems and drive projects that support commercial and strategic goals. Recognized for anticipating needs, exercising sound judgement, and streamlining workflows to enhance business efficiency. KEY SKILLS& COMPETENCIES: SOFT SKILLS Calendar Management and Task Prioritization File and Document organization Reporting and Presentation Preparation Travel and Meeting Logistics Coordination Interpersonal and Communication skills Client Relations and CRM Management TECHNICAL SKILLS Google Workspace, QuickBooks Microsoft Office Suite , GoHighlevel Calendly, Outlook Calendar HubSpot, Salesforce (CRM) Zoom/ Teams, Slack Asana, Trello, Notion Forward-thinking and strategic problem solving skills Effective time management and organization skills Cross-Functional Collaboration Project and Operations Coordination PROFESSIONAL EXPERIENCE: Virtual Assistant/ Property Manager | Remote February 2024 - July 2025 ●​ Drove operational efficiency for a portfolio of 10 short-term rental properties by coordinating all day-to-day activities and logistics. ●​ Established robust communication systems including optimized property listings, comprehensive FAQs, and automated guest responses, leading to prompt issue resolution and a streamlined guest journey. ●​ Managed high-volume guest correspondence across multiple OTA channels (Airbnb, Booking.com, etc.), successfully resolving 90% of issues within a 24-hr window and preserving a 4.8+ guest satisfaction score. ●​ Oversaw critical back-of-house logistics by coordinating maintenance and cleaning crews, managing booking calendars, and implementing Google Sheets and Trello for organized workflow management, resulting in fewer booking errors and increased customer loyalty. Virtual Executive Assistant | Shash Industries Limited June 2022 - January 2024 ●​ Acted as a strategic partner to the executive team, managing dynamic schedules and prioritizing tasks to align with high-level company goals. ●​ Engineered and implemented structured reporting systems that enhanced the executive team’s ability to monitor performance, contributing to informed strategic decisions and a 15% YoY growth. ●​ Managed complex domestic and international travel, accommodation, and meeting logistics for executives and key clients, decreasing coordination errors by 30%. ●​ Served as the gatekeeper for high-volume executive inboxes, strategically managing correspondence to improve response time by 40% and allowing leaders to focus on core objectives. Customer Service Representative | Lucia’s House September 2020 - April 2022 ●​ Served as the primary customer support representative for an online fashion brand, focusing on both pre-sale and post-sale interactions. ●​ Resolved customer inquiries efficiently across live chat, support tickets, and email, addressing questions about sizing, inventory, and order status, boosting customer satisfaction. ●​ Expertly processed exchanges and returns and tracked all customer interactions using the HubSpot CRM, reducing delay times by 30%. ●​ Maintained a high standard of professionalism while handling complex issue escalations, resulting in a consistent 95% customer satisfaction rating. ●​ Enhanced the post-purchase experience, directly contributing to a 10% boost in repeat customer orders. EDUCATION: Federal University of Technology, Akure (FUTA), Nigeria B.Eng. Metallurgical and Materials Engineering January 2015 – December 2019 TRAININGS & CERTIFICATIONS: ●​ Google Project Management Certification | Coursera ●​ Time management and productivity course | Udemy ●​ Soft Skills for the Workplace | Jobberman (2021) February 2025- August 2025 March 2022- April 2022