Adesola Mulikat Adeyemi

ADESOLA ADEYEMI VIRTUAL ASSISTANT | ADMINISTRATIVE SUPPORT | CUSTOMER SUPPORT SPECIALIST Address: Lagos, Nigeria | Phone Number: -| Email:-Portfolio: https://bit.ly/4mez9xM PROFESSIONAL SUMMARY: Proactive and results-driven Virtual Assistant with 3+ years of remote experience across real estate, ecommerce, SaaS, and non-profit sectors. Skilled in inbox and calendar management, travel coordination, customer support, and workflow optimization. Known for maintaining confidentiality, increasing team efficiency, and improving service delivery. Adept in tools like Google Workspace, Trello, Notion, Asana, and Slack. SKILLS AND COMPETENCIES: SOFT SKILLS • Excellent interpersonal skills • Empathy and Stakeholder engagement skills TECHNICAL SKILLS • Google Workspace • Zoom/ Team • Customer relation and experience expert • Asana/ Trello • Effective time management and organization skills • HubSpot/Freshdesk • Team work and collaboration skills • Google drive • Project coordination and task tracking • Clockify • Digital documentation and file organization • Apollo/ Lemlist PROFESSIONAL EXPERIENCE: Virtual Assistant- Real Estate & Airbnb (Freelance) • • • • • January 2022- Present Managed Airbnb and short-term rental operations for property owners, including guest communication, check-in coordination, and issue resolution. Created and optimized listings, tracked bookings, and maintained property calendars, improving occupancy and response rates. Structured and maintained cloud-based filing systems for client documents and booking records, achieving 100% accuracy and full data traceability. Monitored tasks via Trello and Notion, supporting timely turnovers and guest readiness across multiple units. Improved operational efficiency and guest satisfaction through proactive communication and problem-solving. Customer Support Specialist – E-commerce & SaaS • • • • • Delivered live chat and email support to customers of a fashion e-commerce and SaaS platform. Contributed to higher client retention by resolving product, order, and technical queries, escalating issues 30% faster and maintaining consistent follow-ups. Collaborated with internal teams to streamline communication using shared sheets and comment threads, increasing accountability. Managed customer inquiries efficiently, maintaining a 95% satisfaction rating and fast resolution times. Updated CRM records with customer data, feedback, and issue logs contributing to service improvements. Virtual Executive Assistant • • • • • April 2024-February 2025 January 2023-Present Provided daily administrative support for five (5) executives and consultants across three (3) time zones, streamlining scheduling and reducing email backlog by 35%. Coordinated over 80 appointments and meetings per month using Google Calendar and Calendly, maintaining 100% accuracy and zero double bookings. Managed high-volume inboxes, prioritized responses, and improved response time by 40%. Created SOPs, meeting templates, and automated reminders, cutting down planning time and enabling faster decision making. Arranged travel logistics for local and international trips, including bookings and accommodation, ensuring smooth itineraries and cost-effective bookings. Other Relevant Experience: Social Media VA- Career crafters Academy (2024) Available upon request EDUCATION: Federal University of Technology Akure (FUTA), Nigeria B.Eng. Metallurgical and Materials Engineering 2014 – 2019 TRAININGS AND CERTIFICATION: • Google Project Management Certificate| Coursera 2025 • Digital Skills Training| Career Crafters Academy 2024 • Excel for Data Analysis| Maven Analytics 2023 • Soft Skills for the Workplace| Jobberman Nigeria 2021