Adesola Adegbayibi

Adesola Adegbayibi Customer Success Manager Personal informations Summary  -Block 5 Flat 1 Imo Street, University  of Ibadan, Ibadan, 200113, Nigeria, 200113, Ibadan  2 Aug 90  Female  Nigerian (Nigeria- As a dedicated and results-driven Customer Success Manager with over 5 years of experience, I have successfully driven customer satisfaction and retention in fast-paced environments. I specialize in building strong relationships with clients, understanding their needs, and delivering tailored solutions to maximize their success. My skills include project management, data analysis, and excellent communication, enabling me to effectively coordinate between cross-functional teams. I have a proven track record of increasing customer engagement and reducing churn by implementing effective onboarding processes and providing ongoing support. Mother tongue(s) Professional experience Yoruba Customer Success Manager 1 Jan 24 - Present Hustlebean | Lagos, Nigeria • Successfully facilitated seamless onboarding for over 300 users, leading to a 100% account activation rate and full adoption of app features. Foreign language(s) English Listening: C2 Reading: C2 Spoken interaction: C2 Spoken production: C2 Writing: C2 • Proactively addressed and resolved customer issues, achieving a remarkable 95% satisfaction rate while reducing escalations by 35% within six months. • Monitored payment processes with a keen eye for detail, reconciling transactions and addressing discrepancies to uphold a 99% accuracy rate. Keywords Customer Success Onboarding Customer Retention Process Optimization Sales Strategy Abilities Customer Relationship Management Data Analysis CRM Management Communication Skills Microsoft Office • Collaborated closely with product teams to integrate user feedback, resulting in enhancements that achieved a 20% increase in user engagement. • Supported sales and gig assignments, significantly contributing to the team's success by exceeding targets by 15%. Customer Success and Sales Manager 1 Jul 16 - 1 Jan 24 DHL | Ibadan, Nigeria • Achieved a 95% client retention rate by providing outstanding customer experiences and addressing client challenges through customized logistics solutions. • Led the onboarding process for corporate accounts, successfully securing contracts valued at over ₦72 million annually through proactive relationship management and consultative selling. • Developed and implemented customer success strategies, resulting in a 15% annual improvement in Net Promoter Scores (NPS), achieving a company benchmark of 85. • Conducted client consultations to enhance supply chain operations, achieving shipping cost reductions of up to 30% for key accounts. • Created and delivered training programs for sales representatives, resulting in a 25% increase in client conversion rates within six months. • Collaborated with cross-functional teams to integrate customer feedback, leading to a 40% improvement in service delivery times. • Monitored and managed customer accounts to identify upselling opportunities, generating an additional ₦7 million in annual revenue. 22 Nov 24 Resume Page 1/3 Education and training Counselling Psychology National Open university of Nigeria | Ibada MEd Counseling Pyschology Counselling Psychology Lead City University | Ibadan BEd Counseling Psychology 1 Sep 21 - 1 Dec 22 1 Sep 12 - 1 Jul 16 Personal skills Communication skills I possess strong communication skills, both verbal and written, enabling me to effectively articulate ideas and collaborate with diverse teams. I am adept at building relationships with clients, ensuring their needs are understood and addressed. My ability to listen actively and provide clear, concise feedback has fostered positive interactions and successful outcomes in customer success initiatives. Organisational / managerial skills I possess strong organizational skills that enable me to effectively manage multiple tasks and prioritize responsibilities. My approach includes setting clear goals, utilizing project management tools, and maintaining detailed schedules to ensure that all tasks are completed efficiently and on time. I excel at creating structured workflows that enhance team collaboration and productivity, ensuring that customer needs are met promptly and effectively. Job-related skills As a Customer Success Manager, I excel in fostering strong customer relationships and ensuring client satisfaction by understanding their needs and delivering tailored solutions. My expertise in project management enables me to efficiently coordinate resources and timelines while driving product adoption and growth. I am skilled in data analysis, allowing me to monitor customer health metrics and proactively address potential issues. My strong communication and interpersonal skills facilitate collaboration with cross-functional teams, ensuring alignment on customer goals and strategies. I am committed to enhancing the customer experience and achieving business objectives through a customer-centric approach. Digital skills I possess a robust set of digital skills that enhance my effectiveness as a Customer Success Manager. My expertise includes proficiency in CRM systems such as Salesforce and HubSpot, allowing me to manage client relationships and track interactions efficiently. I am skilled in data analysis using tools like Excel and Google Analytics, enabling me to derive insights from customer feedback and usage patterns. Additionally, I have experience with online communication platforms and project management tools, which facilitates seamless collaboration with both clients and internal teams. My adaptability to new technologies and commitment to continuous learning empower me to leverage digital resources effectively in driving customer satisfaction and success. Other skills As a Customer Success Manager, I have a passion for building strong relationships and ensuring customer satisfaction. I enjoy problem-solving and thrive on helping clients achieve their goals. My interests include technology trends, customer engagement strategies, and data analysis to improve service delivery. In my free time, I like to read about leadership and personal development, as well as participate in community service activities. I also enjoy traveling and exploring new cultures, which enhances my interpersonal skills and adaptability in diverse environments. 22 Nov 24 Resume Page 2/3 22 Nov 24 Resume Page 3/3