Adesola Adegbayibi

My name is Adesola Adegbayibi and I’m applying for the Customer Success Representative role. I have over 7 years of experience in customer support, where I’ve specialized in developing strategies and standard for customer service which significantly booted customer loyalty. My other areas include handling inquiries, resolving complaints and ensuring high satisfaction level.

In my previous role at DHL for Seven years i resolved over 5000 customer support requests and achieved a customer satisfaction rate of 86% which helped reduce response time by 15% with a strong track record in onboarding, customer support, and relationship management. I have expertise in coordinating onboarding processes, supporting customer needs, managing payment workflows, and assisting customers in reaching their targets. I am dedicated to fostering customer loyalty by maintaining high levels of engagement, gathering and implementing feedback, and collaborating with product teams to improve user experiences. My goal is to create positive, long-term relationships with customers and proactively address any challenges they may face.

 I’m skilled at handling challenging situations and ensuring customers feel heard and valued and i also believe that customer care is about empathy, active listening, and providing timely solutions which i am passionate about helping customers and ensuring a smooth, positive experience.