ADESOLA AANUOLUWAPO OLALEYE
CUSTOMER SUPPORT SPECIALIST
CONTACT
--LinkedIn
Sao Paulo, Brazil
PROFILE
Results-driven Customer Support Specialist with a strong
background in B2C and SAAS, extensive experience
delivering top-notch service via chat, email, and tickets.
Proficient in industry-leading tools like Zendesk, Intercom,
Freshdesk, and Jira. Proven track record of resolving
conflicts, solving problems, and exceeding customer
satisfaction targets. I excel in fast-paced environments,
prioritizing multiple tasks while maintaining an exceptional
customer experience.
SKILLS
Clear communication
Active listening
WORK EXPERIENCE
Customer Support Specialist
Empathy
Conflict-resolution
Attention to details
Time-management
Problem-solving
Multitasking
Stress management
Adaptability
AIRTM (Remote)
August 2023 - Present
Handled a high volume of customer inquiries, resolving
issues efficiently and professionally.
Improved first-call resolution rate by 15%, exceeding
company targets.
Received consistent positive feedback from customers
and internal teams.
Consistently met or exceeded monthly performance
metrics and goals.
Collaborated with internal teams to resolve systemic
issues, improving overall customer experience
EDUCATION
Bachelor’s Degree
Adekunle Ajasin University
2013 - 2017
English and Literature
LANGUAGES
English - Advanced
Portuguese - Intermediate
Customer Support Agent
Teekay Communications
June 2020 - March 2022
Consistently exceeded customer satisfaction targets,
achieving an average rating of 95% or higher
Resolved complex customer issues, resulting in a 25%
reduction in escalation rates
Developed and implemented process improvements that
reduced average handle time by 30%
Built strong relationships with customers, resulting in a
50% increase in repeat business
