Results-driven Customer Support Specialist with a strong background in B2C and SaaS, extensive experience delivering top-notch service via chat, email, and tickets. Proficient in industry-leading tools like Zendesk, Intercom, Freshdesk, and Jira. Proven track record of resolving conflicts, solving problems, and exceeding customer satisfaction targets. I excel in fast-paced environments, prioritizing multiple tasks while maintaining an exceptional customer experience.