ADEOLUWA (ADE) BABATOPE-| - | Austin TX | LinkedIn Profile
Program Manager with 6+ years of experience with demonstrated success in leading cross-functional teams in driving process
improvements, efficient business operations, and leveraging insights from data analysis to inform recommendations and develop
strategies to improve customer experience for products like the Facebook app.
SKILLS
Project Management, Strategic Planning, Stakeholder Management, Data Analysis and Insight Generation, Requirement Gathering, Risk
Management, Agile Methodologies
Tools: Python, SQL, Javascript, vb.NET, MS Excel/Google Sheets, Tableau, Power BI, Looker, Qlikview, JMP, JIRA, Smartsheet, Figma, Slack,
Confluence
Certifications: ISC2 Cybersecurity Certification (In view, Mar 2024)
PROFESSIONAL EXPERIENCE
Technical Program Manager - TitanRConsulting, WA
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Leading 3-person cross-functional team to design data pipeline structure and agile development of AI by TitanR using Google Colab
and GPT store to automate processes that deliver career coaching services to clients 3x faster
Established Key Performance Indicators KPIs (Data relevance, Session Length, Token Optimization) to measure the system quality and
impact on 500+ prospective clients on the waitlist
Product Operations Manager - Meta (FKA Facebook), TX
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Oct 2023 - Present
Jun 2022 - Jul 2023
Led program to improve Facebook Monetization products and agile engineering processes to ensure prioritization of strategic
product areas and features, resulting in 4% increase in Facebook engagement in North America
Managed Beta testing programs for 20+ product and feature launches by defining and developing scope documentation and building
a product backlog dashboard to monitor users' feedback, resulting in reduction in product crashes by 12% within a quarter
Initiated feature improvements for the Meta SaaS service used by 1+ million users, by creating and leveraging post-launch product
performance analysis report to advocate for the development of two (2) features, leading to 7% increase in user acquisition
Developed a Python-based Clustering model to automate the analysis of 100M+ user data for insights into user issues, reducing the
average time-to-detect user issues by 30%; thereby improving operational efficiency
Led the reporting strategy and execution of the Voice of the Customer (VoC) project by developing project scope, assessing risks to
budget and resources, and providing milestone updates to stakeholders; completing the project before the 2-month timeline
Teaching Assistant - Washington University in St Louis, MO
Jan 2022 - Apr 2022
- Strategic Decision-Making with Data Analytics
● Planned and guided graduate students' progress through 2-month long data visualization modules (Tableau) that resulted in a solid
understanding of data analysis and visualization
Strategy Consultant, MBA Intern - Baobab Consulting, NY
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Developed strategic insights across 3 teams, including business development & sales, and marketing, and made recommendations to
enhance business scalability and marketing competitiveness, resulting in 20% revenue increase YoY
Client Service, Senior Associate - Standard Bank Group, Nigeria
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Jun 2021 - Aug 2021
Jul 2016 - Jul 2020
Spearheaded initiatives to mitigate operational risks including the development of incident playbooks to guide the on-call team and
ensure consistent adherence to the Service Level Agreement (SLA), leading to maintaining 95% uptime for 5 ATMs
Drove cross-functional team to deliver customer issue resolutions within specified timelines by communicating prioritization levels,
leading to 25% increase in customer satisfaction and maintaining a positive NPS score (8)
Analyzed digital product performance data and customer segments to inform targeted B2B and B2C product sales strategy and
incentives, resulting in 48% increase in digital banking monthly active customers within a year
Orchestrated the migration of 200K customers’ data from a legacy system to an Enterprise Content Management system (DSX) within
a 2-month timeline, to ensure compliance with central bank regulations
Implemented a comprehensive root-cause analysis methodology to transform non-performing loan management, including credit
risk management according to regulatory requirements, resulting in cost savings of $150K
Led the delivery and installation of card payment machines to retail partner locations by collaborating with cross-functional teams
and analyzing customer and retail partner requirements, leading to 107% growth in adoption within six months
Solutions Architect Intern - ECScorp Limited, Nigeria
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Conceptualized and recommended the development of sustainable products to improve service differentiation for clients in the
Telecommunications industry, resulting in 54% increase in the rate of adoption by customers within 6 months
Software Engineer Co-op - Sidmach Technologies Limited, Nigeria
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Oct 2013 - Jan 2014
Mar 2012 - Aug 2012
Built RESTful APIs for a Cloud-based School Information Management System using .NET and SQL server, to enable third-party system
integrations and secure data accessibility; successfully launching in five (5) high schools
Reduced website latency by 2% for eCommerce website accessed by over 2 million users by implementing client-side scripting using
javascript, and redesigned front-end to reduce page weight and compress images
EDUCATION
Master of Business Administration and Management - Washington University in St. Louis, MO
Master of Science, Computer Science - University of Lagos, Nigeria
Bachelor of Science, Computer Science - Covenant University, Nigeria
May 2022
Jun 2016
Jul 2013
ACTIVITIES & AWARDS
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Service Excellence Award, Standard Bank Group, Nigeria - 2018
Project: Co.Lab Sprint PM Bootcamp - Portfolio Link
● Created product specifications and technical requirements documents, and product mockups for a social mobile application
