Adeola Adeyemo

As a customer service personnel/administrative officer, I am committed to providing exceptional support and ensuring seamless operations. With a keen eye for detail and a dedication to delivering top-notch service, I thrive in fast-paced environments where efficiency and accuracy are paramount. From handling customer inquiries and resolving issues promptly to managing administrative tasks with precision, I am committed to exceeding expectations and driving positive outcomes. With a strong foundation in customer service and administrative duties, I am equipped to streamline processes, enhance productivity, and contribute to the overall success of the team.

I worked for 2 years as Customer Service Personnel at Thames Valley International College. During these years, I developed impeccable phone manners to parents(clients) who called to check on their wards. I diplomatically handled distressed customers who are agitated over their children's health and handled them professionally and ascertained safety. 

Also, I worked in the administrative department with the manager to purchase local and international books for the national and foreign examinations in the college.

My relevant experience includes the following highlights:

• Receiving over 50 calls a week and courteously provided answers to questions from clients and intending clients.

•Converted over 90% prospective clients to long term customers.

•Reached out to vendors and publishers for books needed by the college.

• Implemented a new sales strategy for all books provided for both local and foreign exams.

• Maintained an average 90% customer rating.

My experience at Thames Valley International College has skyrocketed my leadership and organisational as I single handedly trained two assistants who worked with me, one of which I handed over to. I also developed extensive knowledge on how to upsell goods(books) by handling all book runs which I sold about 98% before handing over.

I am looking forward to discussing my qualifications with you in more details soon. Thank you for your time and consideration.