Adeola Adeoba

ADEOBA ADEOLA ADERONKE Ibadan, Oyo State |-|- |- PROFILE Results-driven Sales and Customer Service professional with a proven track record of exceeding targets, building strong client relationships, and delivering exceptional customer experiences. Adept at identifying customer needs, providing tailored solutions, and driving revenue growth. Skilled in handling inquiries, resolving issues efficiently, and ensuring customer satisfaction.. Seeking an opportunity to leverage my expertise in sales and customer service to contribute to a dynamic organization’s success. WORK HISTORY Landnest Homes and Properties, Ibadan (Contract) January 2025 – date. Position: Sales Executive - Closed property sales worth ₦10 million within 2 months, exceeding successfully monthly sales targets by 20%. - Converted 50% of leads into actual property buyers, optimizing follow-up strategies and customer engagement. - Reduced average sales cycle from 15days to 8days through effective negotiation, objection handling, and tailored property presentations - Contributed to a 20% increase in inquiries and engagement by creating content to showcase company’s product and increase visibility. - Provided expert real estate consultation to over 100 clients, achieving a 80% client satisfaction rate based on feedback and testimonials. - Consistent researched areas to generate leads both offline and online. Khally Enterprise January 2021 – May 2023 Position: Sales Manager - Managed and trained a sales team of 15 improving productivity and increasing average order values by 30%. - Expanded the customer base by 60, while increasing repeat purchases by 50% through targeted social media marketing. - Led the sales team to exceed monthly revenue targets by 30%, generating over 10million in online sales within a month. - Improved response times for customer inquiries and complaints, achieving a 80% satisfaction rating and reducing refund/return requests by 10%. - Implemented retargeting strategies and personalized email reminders, reducing cart abandonment rates from 40% to 19% and recovering lost sales. -Launched targeted health sales campaigns, leading to 20 % increase in traffic and a 40% boost in overall sales during promotions. Optimal Wellness and Digital Hub January 2018- December 2020 Position: Customer Service Executive - Managed an average of 50 calls/chats/emails per day, maintaining a great resolution and positive customer feedback. - Decreased refund requests and complaints by 20% through detailed product knowledge and proactive customer education. -Resolved 10% of customer issues on the first contact, reducing escalation rates and improving service delivery. - Boosted customer retention by 30% through personalized follow-ups, proactive problemsolving, and loyalty program engagement -Reduced average response time from 60 minutes to 15 minutes enhancing customer experience and support efficiency. -Increased revenue by 30% by successfully recommending complementary products and services during customer interactions. EDUCATION BSc (B.Ehs) Environmental Health Science 2022 Second Class Honours, Upper Division Kwara State University Diploma in Environmental Health 2015 Second Class Honors, Lower Division Kwara State College Of Health Technology CERTIFICATION/TRAINING - Diploma in Human Resources, Alison 2024 - Social Media Marketing, Jobberman 2025 - Jobberman Soft Skills Training Certification, 2025 - Sales Management, Alison 2025 SKILLS - Social Media Management - Problem Solving - Time Management - Cold calling Techniques - Customer Relationship Management (CRM) - Effective Communication - Leadership - Analytical Thinking .REFEREES Available on request (2016 — 2020) (2012 — 2015)