Adenuga Abosede Grace

ADENUGA ABOSEDE GRACE Ibadan, Nigeria. PROFESSIONAL SUMMARY Proactive Customer Service Representative with one year of experience in handling inquiries and resolving issues efficiently. Skilled at providing personalized, empathetic support and clear product guidance to improve customer satisfaction. Committed to turning every interaction into a positive experience that drives loyalty and supports business growth. SKILLS ●​ Strong communication skills ●​ Active listening ●​ Patience and Empathy ●​ Problem solving ●​ Google workspace skill (doc,sheet,drive) ●​ Digital communication skills(zoom,meet) ●​ ●​ ●​ ●​ Ability to multitask Organisational skills Time management Freshdesk, HubSpot(practiced/demo used) EXPERIENCE Customer Service Representative Oltem Logistics Ltd-Ibadan,Nigeria. Sept.2024–Aug, 2025 ●​ Improved customer satisfaction by 35% through clear, professional communication that reduced repeated inquiries. ●​ Increased first-contact resolution rate by 40% by applying empathy and strong problem-solving skills to complaint handling. ●​ Reduced delivery-related follow-up messages by 30% through proactive shipment updates and accurate tracking ●​ Maintained 100% accuracy in daily records and shipment manifests, resulting in zero operational errors. ●​ Cut customer wait time by 45% by efficiently managing the company’s WhatsApp support channel. ●​ Boosted teamwork efficiency by 25% by collaborating with colleagues to streamline the service workflow EDUCATION B.Agric (Agricultural Economics) Federal University of Agriculture, Abeokuta,Ogun State, Nigeria- |CGPA: 4.44/5.0 CERTIFICATIONS Customer Service and Relationship Management (CSRM) Ace Coterie Consulting, Lagos 2025. Cert No: ACE/CSRM/25/124 REFERENCES Available on request