Adenike Ajidagba

- Adenike. O Ajidagba Lagos Customer service representative -gmail.com www.linkedin.com/in/adenike-ajidagba EDUCATION BSc. Sociology,University of Lagos- Diploma in Social Development and Administration,University of Lagos SUMMARY ● ● ● - SKILLS ● Client Support ● Telephone etiquette and customer service ● Teamwork ● Time Management ● Effective Communication ● Critical Thinking ● Sales ● Cold Calling ● Data Entry ● Scheduling LANGUAGE ● English (Native) Communicate Clearly: Articulate information effectively and actively listen to address customer needs and concerns, fostering positive interactions. Resolve Issues: Identify and tackle problems efficiently with a solution-oriented approach, enhancing overall customer satisfaction. Build Relationships: Cultivate and maintain strong customer connections through empathy and professionalism, applying foundational customer service principles. WORK HISTORY Customer Service Representative 2024-Till Date Toksbeea Nigeria Limited ● Answered customer inquiries and provided accurate information regarding products and services. ● Provided excellent customer service to resolve customer complaints in a timely manner. ● Maintained detailed records of customer interactions, transactions and comments for future reference. ● Performed administrative tasks such as filing paperwork, updating databases and generating reports. ● Developed strong relationships with customers by providing personalized assistance and support. ● Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. ● Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. ● .Identified areas of improvement in customer service processes and suggested changes accordingl ● Exceeded established service goals while leveraging customer service, sales and employee management best practices. Provided top quality control and eliminated downtime to maximize revenue. ● Customer care representative - Transcendent Homes and Properties Limited Lagos ● ● ● ● ● ● ● Ensured the delivery of excellent customer care and service for a first call resolution as well as help drive productivity and profit Established and maintained professional business relationship with customers in order to enhance the Company's standard/productivity. Identified and assessed customers need to achieve satisfaction. Responsible for all activities regarding sales, customer acquisition and retention, customer relationship management and maximizing revenue. Followed through on customer queries to ensure prompt resolution. Ensured key Customer Data was captured and prompt documentation of transactions; collected data and information on customer care needs and issues. Call Centre Agent - Chams PLC,Lagos ● Execute targeted outbound calls to engage with clients, gather essential feedback, and promote products or services. Drive customer engagement by initiating conversations, addressing inquiries, and following up on leads to achieve sales and service goals. ● Perform rigorous verification of customer information by cross-checking records, updating details, and resolving discrepancies. Ensure the accuracy and completeness of data by conducting thorough audits and addressing any inconsistencies to maintain high-quality customer databases. ● Analyze customer data by interpreting trends, patterns, and metrics to extract actionable insights. Generate comprehensive reports and present findings to support strategic decision-making, optimize service delivery, and enhance overall operational efficiency. Administrative Officer - Rhema Projects Limited,Lagos ● ● ● : Oversaw and responded to all forms of correspondence, including emails, phone calls, and written inquiries. It ensured timely and professional communication, effectively addressing customer questions, resolving issues, and providing detailed information to maintain high levels of customer satisfaction. Engaged in the sales process by actively promoting and selling a diverse range of furniture. Utilized product knowledge and persuasive communication skills to drive sales, assist customers in selecting suitable products, and achieve sales targets. Collaborated in the production process of various furniture items, supporting tasks such as quality checks, assembly, and inventory management. Assisted in streamlining production workflows and ensuring that products met quality standards before reaching customers. Administrative Officer/Documentation Officer- Clarke Paiko &Co. Barr and Solicitors, Lagos ● ● ● ● Supervised the receipt and documentation of all incoming and outgoing files. Ensured accurate logging and tracking of documents, implementing effective procedures to maintain comprehensive and organized records. Managed the distribution and systematic organization of files, ensuring efficient retrieval and secure storage. Coordinated with various departments to streamline file-handling processes and uphold high standards of document management. Handled all forms of correspondence, including emails, letters, and memos. Prioritized and responded to communications promptly, facilitating clear and effective interaction between stakeholders and maintaining a professional standard of communication. Composed and typed detailed reports and case files for management, ensuring precision and adherence to formatting guidelines. Produced accurate, well-organized documents to support decision-making and operational efficiency.