ADELYN
TORRALBA
VIRTUAL ASSISTANT | CUSTOMER
SERVICE | CONTENT EDITOR |
DATA SPECIALIST
fb.me/adelyndelacroix-
PROFILE
PROFILE
2018 - Present
A virtual assistant with a
track record and full
comprehension of office
management systems and
procedures. I work closely
with clients to create
innovative and effective
processes.
Google sheet migration to Pipedrive
Bookkeeping (managing financial accounts, account
reconciliation via Xero)
Creating reports
PDF markup and editing
Gumtree Ad listing
Some ad-hoc tasks
2017 - Present
EXPERTISE
Monitoring
Vendor Research
Vendor and Client
Relations
Project Management
Inventory, Quotes,
Invoicing
Order Management
WordPress and Calendar
Management
Content Creation and
Editing
Basic Graphic Design
B2B customer support
Email Management
Analysis
Competitor Advertising/KW
Analysis
Social Media Marketing
Data Scraping
Data Entry
Silicone Dynamics, Inc. | Part Time B2B Virtual Assistant
Create, maintain and organize efficient electronic
documentation (SOP's and templates) and filing
database.
Manage online marketing campaigns to increase brand
awareness, engagement, and social media traffic.
Achieve a strong, visible social media presence and
develop concepts with viral potential. Continuously
monitor online public relations and ensure the success
of client programs.
Act as the PoC between the CEO, external clients, and
vendors via electronic mail.
Calculating and suggesting percentage markup and
profit margin on every quotation.
Undertake the tasks of managing CEO emails, taking
messages and routing correspondence.
Handling requests and queries appropriately.
Research vendors
Produce reports, presentations and briefing.
Arrange meetings and provide reminders to CEO and
engineers.
Social Media Account
Markup and Profit Margin
Park Genie | Virtual Assistant/Account Specialist
2015 - 2018
Backpacker Footsteps | Virtual Assistant/Content
Manager
Moderate social media pages
Do basic graphic design via Canva (for social media
posts and WordPress content images)
Keyword research
Manage CEO appointments and reminders
POC between CEO and potential partners/advertisers
2015 - 2018
Yibada, Inc. | Managing Editor
SKILLS
Research and assign trending topics
Assign keywords
Monitor article traffic
Evaluate weekly and monthly performances
Publish articles in Yibada, including sub-websites
Chinatopix, Asiastarz and Telegiz (should have met all
writing guidelines)
With full knowledge of
office and admin
management systems
Leadership
Communication
Making hiring decisions subject to the account
manager's general view.
Responsible in implementing the general policies,
specifically to be responsive to the need of the sites,
but in no way must the latter contradict the general
policies.
Ensure that articles are written in accordance with the
style guide of the site while closely working with
writers, suggesting changes to enhance articles'
readability, conciseness and style.
Blogging
Strategic Planning
Exemplary Time
Management Skills
COMPUTER SKILLS
Microsoft Office Suite
Google Apps/Suite
Canva/Stencil etc.
2014 - 2015
Freelance | Blog and News Writer
WordPress
Write assigned topics or keywords
Evernote
Trello
2013 - 2013
Vioteck | B2B / B2C customer/technical support
Asana
Assisting clients on how to set up their dialing system
(creating a campaign,synchronizing softphone to the
dialer).
Assisting clients on how to run their system via phone
Answering email/tickets
LogMeIn Rescue
Slack
Zendesk
Tawk.to
IFTTT
2007 - 2012
Hootsuite
Teamviewer
Explain and solve billing concern
Processing RMA's, credit, refund, suspension and
termination of accounts
Do soft collections
Explain and solve internet/IPTV issues
LastPass
Zoom
Ubersmith
Google Ads
Google Analytics
Google Data Studio
Telus/AT&T/Helio/Alltel | B2B / B2C customer/technical
support
2005 - 2006
Max's Restaurant | Cashier/CSA
Google Webmaster Tools
Shopify
Amazon
EDUCATION
Oberlo + Aliexpress
eMail Client Software
2003 - 2005
Zoiper/Xlite
University of Northern Philippines
Xero
Pipedrive
Adobe Apps and Software
Bachelor of Science in Business Administration
2002 - 2003
Bachelor of Science in Business Administration
Lorma Colleges
HOBBIES
Internet
Movies
